
The Operational Excellence and Customer Satisfaction Analyst role is a full-time position within CACI's consulting team, focusing on enhancing program performance and client outcomes. Key responsibilities include coordinating assessments to validate customer expectations, performing quantitative and qualitative data analysis, and serving as a subject matter expert for business development activities. The analyst also supports quality management systems by conducting audits and training program personnel on optimization tactics. This position offers significant professional growth through mentorship, certification support such as PMP preparation, and access to robust learning resources. The role appeals to those seeking a culture of integrity and continuous improvement, featuring a flexible work arrangement with up to 10% travel and a collaborative environment dedicated to national missions.


















