Operational Excellence & Customer Satisfaction Analyst
Not Disclosed•Full-TimeOn-site
location_on11495, Sunset Hills Road, Reston Station, Reston, Fairfax County, Virginia, 20190, United States
The Opportunity
This role identifies a self-starting, multi-tasking, and service-oriented Customer Satisfaction Analyst dedicated to contributing to CACI's strategic goals while building a long-term career. The position offers unique, expansive exposure to CACI's business at all levels, supported by professional development through training, mentoring, and certification assistance.
CACI is seeking an ambitious, motivated team player ready to immediately apply their skillset to deliver value. As a valued team member, you will be part of a high-performing group dedicated to customer missions and driven by a higher purpose: ensuring the safety of our nation.
About the Role
You will serve as a consultant to CACI programs, advising on approaches and actions during assessment activities to ensure customer expectations are met. Your work will involve coordinating, executing, and validating performance assessments to drive improvements and assist programs with successful recompete efforts.
The day-to-day involves utilizing multiple types of feedback to provide reporting and perform analysis across various levels of the organization, blending both quantitative and qualitative insights. You will act as a subject matter expert on CACI's past performance library, supporting Business Development and Capture activities. Additionally, you will coordinate with and train program personnel on assessment optimization tactics and the assessment process, while participating in Quality Management System (QMS) activities, including audits and process improvements.
Culture and Expectations
CACI places character and innovation at the center of everything we do. We foster a culture of integrity and an environment of trust, valuing the unique contributions every employee brings. You will have the autonomy to take the time you need through a unique flexible time off benefit and access to robust learning resources to make your ambitions a reality.
We focus on continuous growth, offering opportunities to advance the nation's most critical missions and find opportunities to break new ground in your career and our legacy. Our employees value the flexibility that allows them to balance quality work and their personal lives.
Equal Opportunity
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Work location
Work model: On-site
11495, Sunset Hills Road, Reston Station, Reston, Fairfax County, Virginia, 20190, United States
Reston, Virginia
Key Responsibilities
- check_circleServe as a consultant to programs on approaches during assessment activities
- check_circlePerform quantitative and qualitative analysis using multiple types of feedback
- check_circleAssist with Business Development and Capture activities as a subject matter expert
- check_circleCoordinate training for program personnel on assessment optimization tactics
- check_circleParticipate in Quality Management System activities including audits and process improvements
- check_circleCoordinate, advise, and execute assessments to ensure customer expectations are met
Requirements
- verifiedBachelor's Degree or equivalent
- verified6+ years of work experience
- verifiedProficient with databases and Microsoft products
- verifiedAbility to perform data analysis
- verifiedQuality assurance/internal audit experience
Nice to Have
PMP Certification, SharePoint administration, experience with remote productivity tools (e.g., Zoom, MS Teams), ability to analyze data using MS Excel functions (VLOOKUP, pivot tables, sorting, filtering), experience with enterprise systems (SCORE, Workday, ServiceNow), experience with Camtasia or video editing software, experience with Power BI, experience with customer satisfaction surveys.
Benefits & Perks
check_circleUnique flexible time off benefitcheck_circleAccess to robust learning resources
Similar Job Opportunities
Skills, education and keywords
Skills: Data Analysis, Quality Assurance, Internal Audit, Microsoft Products, Sharepoint Administration, Zoom, MS Teams, MS Excel, Vlookup, Pivot Tables.
Education: Bachelor's Degree or equivalent.
Frequently asked questions about Operational Excellence & Customer Satisfaction Analyst at CACI International Inc
What does a Operational Excellence & Customer Satisfaction Analyst at CACI International Inc do?expand_more
In this Operational Excellence & Customer Satisfaction Analyst at CACI International Inc role, you will serve as a consultant to programs on approaches during assessment activities; perform quantitative and qualitative analysis using multiple types of feedback; assist with business development and capture activities as a subject matter expert; and coordinate training for program personnel on assessment optimization tactics.
What are the requirements for this Operational Excellence & Customer Satisfaction Analyst role?expand_more
To qualify for the Operational Excellence & Customer Satisfaction Analyst at CACI International Inc position, applicants should have: Bachelor's Degree or equivalent; 6+ years of work experience; Proficient with databases and Microsoft products; Ability to perform data analysis; and Quality assurance/internal audit experience.
Where is the Operational Excellence & Customer Satisfaction Analyst role at CACI International Inc located?expand_more
Operational Excellence & Customer Satisfaction Analyst at CACI International Inc is based in 11495, Sunset Hills Road, Reston Station, Reston, Fairfax County, Virginia, 20190, United States. This is a on-site role.
Is this Operational Excellence & Customer Satisfaction Analyst job remote, hybrid, or on-site?expand_more
CACI International Inc has listed this Operational Excellence & Customer Satisfaction Analyst role as on-site.
How much experience is required for this Operational Excellence & Customer Satisfaction Analyst role?expand_more
Operational Excellence & Customer Satisfaction Analyst at CACI International Inc typically requires 6+ years of relevant experience at the senior level.
What skills do you need for the Operational Excellence & Customer Satisfaction Analyst role at CACI International Inc?expand_more
Key skills for Operational Excellence & Customer Satisfaction Analyst at CACI International Inc include Data Analysis; Quality Assurance; Internal Audit; Microsoft Products; Sharepoint Administration; Zoom; MS Teams; and MS Excel.
What education is required for Operational Excellence & Customer Satisfaction Analyst at CACI International Inc?expand_more
Educational requirements for this role: Bachelor's Degree or equivalent.
What category does the Operational Excellence & Customer Satisfaction Analyst role belong to?expand_more
Operational Excellence & Customer Satisfaction Analyst at CACI International Inc is part of the it job category on Recrutus.