Customer Success Manager
Not Disclosed•Full-TimeOn-site
location_onEast Pioneer Parkway, Chandler, Maricopa County, Arizona, 85286, United States
About Us
VirgilHR is a fast-growing startup on a mission to reshape the future of work. Our vision is to create a world where employment and labor law data is accessible and digestible for HR professionals. We provide technology that delivers instant, credible employment and labor law guidance, allowing HR teams to make compliant decisions with confidence in minutes. By bringing efficiency back to day-to-day operations and mitigating business risk, we eliminate the need for extensive research or external legal counsel.
About the Role
As a Customer Success Manager, you will own relationships with our direct customer base, serving as the foundation for a world-class customer experience. This role is ideal for a hands-on professional eager to shape the long-term vision of Customer Success. You will partner with HR teams at fast-growing companies to ensure adoption, retention, and value realization. Beyond managing accounts, you will help define the playbooks, processes, and tools needed to scale our operations.
Work Environment
We are a proud work-from-office company. If you are ready to work on-site in a dynamic, global environment, we'd love to hear from you. Occasional travel may be required to attend team onsite meetings, customer events, industry conferences, and training sessions, involving air travel, ground transportation, and in some cases public transit.
Work location
Work model: On-site
East Pioneer Parkway, Chandler, Maricopa County, Arizona, 85286, United States
Chandler, Arizona
Key Responsibilities
- check_circleOwn post-sale customer relationships from onboarding to renewal
- check_circleServe as a trusted advisor to HR leaders to align product usage with goals
- check_circleManage onboarding, product training, and ongoing support with internal teams
- check_circleTrack adoption and health metrics to identify churn risk and intervene proactively
- check_circleExecute renewal and expansion motions in collaboration with the Sales team
- check_circleDevelop scalable resources, templates, and playbooks to improve the customer journey
- check_circleCollaborate cross-functionally with Product, Sales, and Support to advocate for enhancements
- check_circlePartner with Marketing on lifecycle campaigns to improve engagement and retention
- check_circleIdentify and engage satisfied customers to drive referrals
Requirements
- verifiedBachelor's degree in business, marketing, or related field or equivalent combination of experience, skills, education
- verifiedAt least three years' experience in a Customer Success or Account Management at a B2B SaaS company
- verifiedExperience supporting HR buyers or compliance/legal tech tools
- verifiedSkilled at using tools like HubSpot, Salesforce, Slack, Zoom, Loom, Zoho Desk, LinkedIn Sales Navigator
- verifiedProficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint)
Nice to Have
Experience supporting HR buyers or compliance/legal tech tools.
Benefits & Perks
check_circleHealth Insurance: Medical, dental, and vision coveragecheck_circleRetirement Plan: 401(k) with company matchcheck_circlePaid Time Off: PTO, Holidays, Parental leave and Sick Leavecheck_circleLife insurance, short term disability, long term disabilityEmployee assistance program (EAP)
Similar Job Opportunities
Skills, education and keywords
Skills: Hubspot, Salesforce, Slack, Zoom, Loom, Zoho Desk, Linkedin Sales Navigator, Microsoft Office, Outlook, Microsoft Teams.
Education: Bachelor's degree in business, marketing, or related field or equivalent experience.
Frequently asked questions about Customer Success Manager at Vensure Employer Solutions
What does a Customer Success Manager at Vensure Employer Solutions do?expand_more
A Customer Success Manager at Vensure Employer Solutions is responsible for the following: Own post-sale customer relationships from onboarding to renewal; Serve as a trusted advisor to HR leaders to align product usage with goals; Manage onboarding, product training, and ongoing support with internal teams; and Track adoption and health metrics to identify churn risk and intervene proactively.
What are the requirements for this Customer Success Manager role?expand_more
To qualify for the Customer Success Manager at Vensure Employer Solutions position, applicants should have: Bachelor's degree in business, marketing, or related field or equivalent combination of experience, skills, education; At least three years' experience in a Customer Success or Account Management at a B2B SaaS company; Experience supporting HR buyers or compliance/legal tech tools; Skilled at using tools like HubSpot, Salesforce, Slack, Zoom, Loom, Zoho Desk, LinkedIn Sales Navigator; and Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint).
Where is the Customer Success Manager role at Vensure Employer Solutions located?expand_more
Customer Success Manager at Vensure Employer Solutions is based in East Pioneer Parkway, Chandler, Maricopa County, Arizona, 85286, United States. This is a on-site role.
Is this Customer Success Manager job remote, hybrid, or on-site?expand_more
Vensure Employer Solutions has listed this Customer Success Manager role as on-site.
How much experience is required for this Customer Success Manager role?expand_more
Candidates for Customer Success Manager at Vensure Employer Solutions should have mid level.
What skills do you need for the Customer Success Manager role at Vensure Employer Solutions?expand_more
Key skills for Customer Success Manager at Vensure Employer Solutions include Hubspot; Salesforce; Slack; Zoom; Loom; Zoho Desk; Linkedin Sales Navigator; and Microsoft Office.
What education is required for Customer Success Manager at Vensure Employer Solutions?expand_more
Educational requirements for this role: Bachelor's degree in business, marketing, or related field or equivalent experience.
What category does the Customer Success Manager role belong to?expand_more
Customer Success Manager at Vensure Employer Solutions is part of the sales job category on Recrutus.