
This full-time Customer Service Representative role is based in Rochester and focuses on the billing team within a fast-paced, collaborative call center environment. The position involves answering inbound phone calls to address customer billing inquiries, empathizing with clients to resolve issues, and collaborating with management on escalations. The role requires working various shifts including nights, weekends, and holidays in an office setting. The opportunity appeals to those seeking a career with a Fortune 100 company, offering a supportive culture where employees build professional relationships and grow within a large organization. Success in this position relies on strong communication skills, multi-tasking abilities, and a commitment to high customer service standards.





