Field Service Engineer - HMI SBI
Not Disclosed•Full-TimeOn-site
location_on1355, Southwest 197th Avenue, Beaverton, Washington County, Oregon, 97003, United States
About the Team
The Customer Support organization at ASML is dedicated to the installations, qualification, repair, and maintenance of ASML systems at customer sites. We are responsible for the essential transfer of know-how to our clients, ensuring their operations run smoothly. Local site Customer Support branches execute these tasks within their specific regions, acting as the frontline for technical excellence and customer success.
This role sits within the local HMI Sustaining team, where we operate at the cutting edge of technology. You will not work in a silo; instead, you will join a creative and dynamic environment where collaboration is key. We believe that working together is the only way to solve the complex challenges inherent in semiconductor technology. There is always space for unique points of view, and you will have the flexibility and trust to choose the best approach to tackle tasks and solve problems.
About the Role
As a Field Service Engineer - HMI SBI, you will be the primary point of contact for customers, managing daily interactions and serving as a bridge between the client and senior engineering resources. Your core mission is to execute independent problem-solving and action plans for both regular and irregular maintenance activities. You will run diagnostics, perform maintenance, and ensure high-quality end results.
Your day-to-day involves a unique blend of technical precision and customer engagement. You will maintain and service HMI MBI equipment, often working in clean rooms for up to 12 hours in specialized protective gear. Beyond technical execution, you will interface with internal stakeholders, including junior and senior engineers and line managers, while coaching junior engineers in their growth. You will also advise customers on correcting system malfunctions and train them on equipment use and maintenance.
Hiring Process
To apply for this position, please submit your application through the ASML careers portal. For candidates requiring assistance with the application or interview process due to a disability, please contact USHR_Accommodation@asml.com to initiate the reasonable accommodation process. Please note that this email address is solely for accommodation requests; general recruitment questions should be directed to the designated Talent Acquisition member for this role.
Equal Opportunity & Culture
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity are driving forces in the success of our company.
Note on Export Control: This position requires access to controlled technology as defined in the United States Export Administration Regulations. Qualified candidates must be legally authorized to access such technology prior to beginning work.
Work location
Work model: On-site
1355, Southwest 197th Avenue, Beaverton, Washington County, Oregon, 97003, United States
Beaverton, Oregon
Key Responsibilities
- check_circlePerform administrative and coordination duties including work orders, field service reports, and monthly reports
- check_circleInstall new equipment, perform upgrades on existing systems, and manage system relocations
- check_circleAdvise customers on actions to correct system malfunctions and provide technical assistance
- check_circleTrain customers on the use and maintenance of equipment and answer technical questions
- check_circleCoach junior engineers in their professional growth and development
- check_circleCreate technical action plans and contribute to improvement proposals based on post-mortems
- check_circleExecute independent problem solving and run diagnostics for regular and irregular maintenance activities
- check_circleMaintain and service HMI MBI equipment at customer sites within clean room environments
Requirements
- verifiedBachelor's degree in an Engineering field
- verified0–4 years experience with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes
- verifiedProficiency in MS Office and Excel VBA
- verifiedBasic programming skills in MATLAB, Python, SQL, or similar
- verifiedLegally authorized to access controlled technology per US Export Administration Regulations
