Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on85, Laney Road, City of Rochester, Monroe County, New York, 14620, United States
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that residents and businesses stay connected to what matters most.
As a Customer Service Representative on our billing team, you will be the voice of Spectrum, answering inbound phone calls related to billing inquiries. You will work in a fast-paced environment alongside a supportive team, navigating multiple computer programs while speaking with customers from across the country.
This role is designed for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators. You will empathize with customers while accurately addressing their billing needs, establishing and growing professional, positive relationships. Success in this role requires resilience, professionalism, and a commitment to treating others with kindness and respect.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Important Eligibility Note: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, our employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Work model: On-site
85, Laney Road, City of Rochester, Monroe County, New York, 14620, United States
City of Rochester, New York
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; typing skills.
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.