Especialista en servicio al cliente en tienda
Not Disclosed•Full-TimeOn-site
location_onHillen Street, Penn-Fallsway, Baltimore, Maryland, 21202, United States
About Sherwin-Williams
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in life, career, and connection with an inclusive team and commitment to our own and broader communities.
About the Role
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns to ensure maximum client satisfaction while staying up-to-date with product features. The role involves maintaining the high quality and visual standards of the products and store, achieving excellent customer service, and consistently meeting the store's sales goals.
This position is based at Store #3348, located at 11 South Central Avenue, Baltimore, MD 21202. The role involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, and store merchandise. A review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, and the general public.
Hiring Process
Step 1 – Online Application Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.
Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. This consists of behavioral-based questions that you can record and complete anytime within 7 days of receiving an invitation.
Step 3 – In-Store Interview Your video interview is reviewed by our Recruitment team. Top candidates are invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.
Equal Opportunity & Safety
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.
Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information during the application process.
Similar Job Opportunities
Skills, education and keywords
Skills: English, Spanish, Tinting Equipment, Mixing Equipment.
Education: High School diploma or GED preferred.
Frequently asked questions about Especialista en servicio al cliente en tienda at Sherwin-Williams
What does a Especialista en servicio al cliente en tienda at Sherwin-Williams do?expand_more
A Especialista en servicio al cliente en tienda at Sherwin-Williams is responsible for the following: Assist customers in person and over the phone by determining needs and presenting appropriate products; Process sales transactions accurately and consistent with policies and procedures; Tint and mix products to customer specifications as needed; and Maintain precise work order files and formulas.
What are the requirements for this Especialista en servicio al cliente en tienda role?expand_more
To qualify for the Especialista en servicio al cliente en tienda at Sherwin-Williams position, applicants should have: 18 years of age; Valid, unrestricted Driver's License; Legally authorized to work in the US; Read, write, comprehend, and communicate in English; Read, write, comprehend, and communicate in Spanish; and High School diploma or GED.
Where is the Especialista en servicio al cliente en tienda role at Sherwin-Williams located?expand_more
Especialista en servicio al cliente en tienda at Sherwin-Williams is based in Hillen Street, Penn-Fallsway, Baltimore, Maryland, 21202, United States. This is a on-site role.