Customer Service Specialist — Renton, WA at Sherwin

About the Role

Customer Service Specialists at Sherwin-Williams work closely with both wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction by promptly resolving concerns while maintaining the high quality and visual standards of our store. Specialists are tasked with achieving excellent service while consistently meeting the store's sales goals.

This position is located at Store #721330 in Renton, WA. It is a full-time role requiring bilingual fluency in both Spanish and English. The role involves contact with customers, including minors, and access to cash, electronic equipment, and merchandise. Consequently, a review of criminal history is conducted to protect the safety of our customers, staff, and the general public.

Our Mission and Culture

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We translate our stability and growth into possibility for our people, investing in your life, career, and connection with an inclusive team.

We are committed to helping our employees and their families live healthier, save smarter, and feel better through a wide range of world-class benefits. From retirement to health care, and from total well-being to daily commute support, we believe it all matters.

Hiring Process

Online Application: Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.
Digital Interview: Upon review, qualified candidates will be invited to complete a digital video interview via HireVue. This consists of behavioral-based questions and can be completed on your schedule within 7 days of receiving the invitation.
In-Store Interview: Top candidates from the video interview stage will be invited to meet with our team in-store, at a specialty wholesale branch, floorcovering facility, or delivery service terminal.

Work location

Work model: On-site

South 2nd Street, Renton, King County, Washington, 98055, United States

Renton, Washington

Key Responsibilities

check_circleResolve customer concerns promptly to ensure maximum client satisfaction
check_circleTint and mix products to meet specific customer requirements
check_circleMaintain precise work order files and product formulas
check_circleLoad and unload delivery trucks and assist with deliveries as needed
check_circleClean store equipment and maintain assigned areas in presentable condition
check_circleStay knowledgeable on product features to discuss available options with customers
check_circleComply with inventory control procedures and suggest ways to improve sales
check_circleMeet monthly, quarterly, and yearly store sales goals
check_circleAssist wholesale and retail customers by determining needs and recommending appropriate products
check_circleProcess sales transactions accurately in compliance with company policies

Requirements

verified18 years of age
verifiedValid unrestricted Driver's License
verifiedLegal authorization to work in the US
verifiedFluency in English
verifiedFluency in Spanish
verifiedHigh School diploma or GED (preferred)
verified1 year experience in delivery, retail, or customer service (preferred)
verifiedExperience selling paint products (preferred)
verifiedExperience operating tinting and mixing equipment (preferred)

Nice to Have

High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Previous experience selling paint and paint-related products. Previous experience operating tinting and mixing equipment.

Benefits & Perks

check_circleMedical, dental, and vision coveragecheck_circleFlexible Spending Accounts (FSAs)check_circleDisability coverage and security benefitscheck_circleRetirement and saving benefits0-10 paid holidays including 1 floating holiday

Skills, education and keywords

Skills: English, Spanish, Driver's License.

Education: High School diploma or GED preferred.

Frequently asked questions about Especialista en servicio al cliente en tienda at Sherwin-Williams

What does a Especialista en servicio al cliente en tienda at Sherwin-Williams do?expand_more

In this Especialista en servicio al cliente en tienda at Sherwin-Williams role, you will resolve customer concerns promptly to ensure maximum client satisfaction; tint and mix products to meet specific customer requirements; maintain precise work order files and product formulas; and load and unload delivery trucks and assist with deliveries as needed.

What are the requirements for this Especialista en servicio al cliente en tienda role?expand_more

To qualify for the Especialista en servicio al cliente en tienda at Sherwin-Williams position, applicants should have: 18 years of age; Valid unrestricted Driver's License; Legal authorization to work in the US; Fluency in English; Fluency in Spanish; and High School diploma or GED (preferred).

Where is the Especialista en servicio al cliente en tienda role at Sherwin-Williams located?expand_more

Especialista en servicio al cliente en tienda at Sherwin-Williams is based in South 2nd Street, Renton, King County, Washington, 98055, United States. This is a on-site role.

Is this Especialista en servicio al cliente en tienda job remote, hybrid, or on-site?expand_more

Sherwin-Williams has listed this Especialista en servicio al cliente en tienda role as on-site.

How much experience is required for this Especialista en servicio al cliente en tienda role?expand_more

Especialista en servicio al cliente en tienda at Sherwin-Williams typically requires 1+ years of relevant experience at the mid level level.

What skills do you need for the Especialista en servicio al cliente en tienda role at Sherwin-Williams?expand_more

Key skills for Especialista en servicio al cliente en tienda at Sherwin-Williams include English; Spanish; and Driver's License.

What education is required for Especialista en servicio al cliente en tienda at Sherwin-Williams?expand_more

Educational requirements for this role: High School diploma or GED preferred.

What category does the Especialista en servicio al cliente en tienda role belong to?expand_more

Especialista en servicio al cliente en tienda at Sherwin-Williams is part of the retail job category on Recrutus.

Especialista en servicio al cliente en tienda