Customer Support Representative - On-Site Position with Afternoon Shifts
Not Disclosed•Full-TimeOn-site
location_on10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
This posting is for our classes that start on July 12th.
This role is 100% on-site with working hours that range from 2pm-5pm shift start time.
Work location
Work model: On-site
10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States
Saint Louis, Missouri
Key Responsibilities
- check_circleProvide customer support by phone for Internet and Voice services
- check_circleTroubleshoot internet and phone technical issues for residential customers
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office proficiency; computer skills; typing skills; communication, organization, time management, and customer service skills; dependability, problem-solving, professionalism, positivity, proactivity, multi-tasking, and resilience.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum
What does a Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum do?expand_more
In this Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum role, you will provide customer support by phone for internet and voice services; troubleshoot internet and phone technical issues for residential customers; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Support Representative - On-Site Position with Afternoon Shifts role?expand_more
To qualify for the Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative - On-Site Position with Afternoon Shifts role at Spectrum located?expand_more
Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum is based in 10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States. This is a on-site role.
Is this Customer Support Representative - On-Site Position with Afternoon Shifts job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative - On-Site Position with Afternoon Shifts role as on-site.
How much experience is required for this Customer Support Representative - On-Site Position with Afternoon Shifts role?expand_more
Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative - On-Site Position with Afternoon Shifts role at Spectrum?expand_more
Key skills for Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative - On-Site Position with Afternoon Shifts role belong to?expand_more
Customer Support Representative - On-Site Position with Afternoon Shifts at Spectrum is part of the customer services job category on Recrutus.