Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States
About the Role
Are you positive, proactive, and passionate about helping people? As a Customer Service Representative at Spectrum, you will be vital to our mission of strengthening connections between our company and residential customers. In this role, you will focus on Internet and Voice Repair, providing support by phone to troubleshoot technical issues and handle billing inquiries. Your work will connect people in ways that matter, making a positive impact on our subscribers every day.
You will thrive in an open, friendly environment with a supportive, energetic team. While we operate 24/7 in bustling call centers, this specific posting is for a 100% on-site position with shift start times ranging from 2 PM to 5 PM. You will use a variety of tools and resources to overcome challenges, manage feedback, and ensure services run smoothly.
About the Team
Charter Communications provides superior communication and entertainment products through the Spectrum brand, serving customers in 41 states across the U.S. Our offerings include Spectrum Internet, TV, Mobile, and Voice, alongside local news, programming, and regional sports. Beyond connectivity, we provide multiscreen advertising solutions via Spectrum Reach. When you join our team, you are keeping customers connected to what matters most.
Here, employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
Hiring Process & Application
This posting is for classes that start on July 12th. We are looking for individuals who are tech-savvy, love to multi-task, and possess a customer-centric mentality. If you enjoy active listening and solving problems, we want to hear from you.
Important Eligibility Note: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Our Culture & Commitment
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to providing opportunities for all team members.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States
Saint Louis, Missouri
Key Responsibilities
- check_circleProvide customer support by phone for Internet and Voice services
- check_circleTroubleshoot internet and phone technical issues for residential customers
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office skills; computer skills; typing skills; communication, organization, time management, customer service skills; dependable, problem-solving, professional, positive, proactive, multi-tasking, and resilient abilities.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
Day-to-day, the Customer Support Representative at Spectrum will provide customer support by phone for internet and voice services; troubleshoot internet and phone technical issues for residential customers; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.