Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on3930, Napanee Road, Metro Council District 9, Bellewood, Jefferson County, Kentucky, 40207, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate large, 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in an open, friendly environment with a supportive, energetic team.
Hiring Process & Application
Start Date: July 13, 2026
Training Schedule: 12:00pm-9:00pm, Sunday-Thursday.
Schedules After Training: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 3:00pm and 5:00pm.
Important Notice: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
3930, Napanee Road, Metro Council District 9, Bellewood, Jefferson County, Kentucky, 40207, United States
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
A Customer Support Representative at Spectrum is responsible for the following: Provide customer support via phone for Internet and Voice services; Troubleshoot technical issues related to internet and phone connectivity; Convey a strong understanding of Spectrum services to subscribers; and Handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 3930, Napanee Road, Metro Council District 9, Bellewood, Jefferson County, Kentucky, 40207, United States. This is a on-site role.