Customer Service Representative | Billing Support
Not Disclosed•Full-TimeOn-site
location_onBernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
About the Team
Spectrum is part of Charter Communications, a Fortune 100 company providing superior communication and entertainment products to residential and business customers across 41 states. Our offerings include Spectrum Internet, TV, Mobile, and Voice, alongside local news, programming, and regional sports via Spectrum Networks. We are committed to keeping customers connected to what matters most.
About the Role
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers, answering inbound phone calls related to billing inquiries. Your day will involve navigating multiple computer programs while speaking with customers from across the country, empathizing with their needs, and establishing professional, positive relationships.
People who succeed in this role are understanding, resilient, and professional, treating others with kindness and respect. This position offers the opportunity to talk to many different types of people and collaborate with management on customer issue escalations.
Hiring Process
We are now hiring for new training classes starting in July 2026. To apply, please ensure you meet the requirement to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Culture & Career Growth
Here, employees don't just have jobs; they are building careers. We offer a comprehensive pay and benefits package that rewards contributions and supports well-being at every stage of life. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
Bernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States
Irving, Texas
Key Responsibilities
- check_circleAnswer inbound phone calls from customers related to billing inquiries
- check_circleEstablish and grow professional, positive relationships with Spectrum customers
- check_circleEmpathize with customers while accurately addressing their billing needs
- check_circleNavigate multiple computer programs to provide account support
- check_circleRepresent the company with professionalism and courtesy during all interactions
- check_circleCollaborate with management on customer issue escalations
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office skills; computer skills; typing skills.
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Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, Customer Service, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Billing Support at Spectrum
What does a Customer Service Representative | Billing Support at Spectrum do?expand_more
In this Customer Service Representative | Billing Support at Spectrum role, you will answer inbound phone calls from customers related to billing inquiries; establish and grow professional, positive relationships with spectrum customers; empathize with customers while accurately addressing their billing needs; and navigate multiple computer programs to provide account support.
What are the requirements for this Customer Service Representative | Billing Support role?expand_more
To qualify for the Customer Service Representative | Billing Support at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Billing Support role at Spectrum located?expand_more
Customer Service Representative | Billing Support at Spectrum is based in Bernice Chatman Freeman Elementary School, 8757, Llano Trace, Valley Ranch, Irving, Dallas County, Texas, 75063, United States. This is a on-site role.
Is this Customer Service Representative | Billing Support job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Service Representative | Billing Support role as on-site.
How much experience is required for this Customer Service Representative | Billing Support role?expand_more
Customer Service Representative | Billing Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative | Billing Support role at Spectrum?expand_more
Key skills for Customer Service Representative | Billing Support at Spectrum include MS Office; Computer Skills; Typing; Customer Service; and English.
What education is required for Customer Service Representative | Billing Support at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative | Billing Support role belong to?expand_more
Customer Service Representative | Billing Support at Spectrum is part of the customer services job category on Recrutus.