Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_onThe Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States
About the Role
Are you a tech-savvy problem solver with the patience to help customers and a knack for providing friendly service? As a Customer Service Representative with a focus on Video Repair at Spectrum, you will use your communication and problem-solving skills to nurture and maintain relationships with customers subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
You will be the voice of a Fortune 100 company, representing our brand while troubleshooting and resolving technical issues related to cable and video services. Your day will involve interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, and subscriber challenges. You will work in an open, friendly environment with a supportive, energetic team, navigating computer systems and learning about our business while answering calls and resolving issues.
Work Environment & Schedule
This position is onsite (not hybrid or remote) and works within a call center environment. We are a large organization with bustling 24/7 call centers offering a variety of shifts. If you enjoy talking to people and fast-paced work, you will thrive in this customer service environment.
Training: Extensive training is provided for 13 weeks, running from Tuesday through Saturday, 10:00 a.m. to 7:00 p.m.
Schedule: After completing training, you must be flexible to work a schedule from 1:00 p.m. to 10:00 p.m. with two weekdays off.
Legal Requirement: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
About Spectrum
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks, as well as multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background, and a qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
The Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States
New York, New York
Key Responsibilities
- check_circleTroubleshoot and resolve technical issues related to cable and video services
- check_circleResolve TV inquiries while creating best-in-class customer experiences
- check_circleInteract with customers via inbound phone calls to address billing and account inquiries
- check_circleProvide knowledgeable customer service regarding TV products, services, and billing processes
- check_circleNavigate computer systems to resolve subscriber challenges and update accounts
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to read, write, speak and understand English
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
Nice to Have
6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center; experience with MS Office and computer skills; typing skills; strong communication, organization, time management, multi-tasking, and customer service skills; qualities such as being dependable, professional, solution-oriented, results-driven, and resilient.
Benefits & Perks
check_circleExtensive 13-week training program provided
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Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Technical Support at Spectrum
What does a Customer Service Representative | Technical Support at Spectrum do?expand_more
Day-to-day, the Customer Service Representative | Technical Support at Spectrum will troubleshoot and resolve technical issues related to cable and video services; resolve tv inquiries while creating best-in-class customer experiences; interact with customers via inbound phone calls to address billing and account inquiries; and provide knowledgeable customer service regarding tv products, services, and billing processes.
What are the requirements for this Customer Service Representative | Technical Support role?expand_more
To qualify for the Customer Service Representative | Technical Support at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to read, write, speak and understand English; and Ability to work a variety of schedules including nights, weekends, and holidays.
Where is the Customer Service Representative | Technical Support role at Spectrum located?expand_more
Customer Service Representative | Technical Support at Spectrum is based in The Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States. This is a on-site role.
Is this Customer Service Representative | Technical Support job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Service Representative | Technical Support role as on-site.
How much experience is required for this Customer Service Representative | Technical Support role?expand_more
Customer Service Representative | Technical Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative | Technical Support role at Spectrum?expand_more
Key skills for Customer Service Representative | Technical Support at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Service Representative | Technical Support at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative | Technical Support role belong to?expand_more
Customer Service Representative | Technical Support at Spectrum is part of the customer services job category on Recrutus.