Guest Services Agent — Cleveland, OH at Pyramid

About Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a "People First" culture is reflected in our approach to employee development, benefits, and our dedication to building meaningful relationships.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About the Property

The Hotel Indigo Cleveland Gateway boasts 143 guest rooms and suites, over 2,400 square feet of meeting space, and two outlets including our signature restaurant. This brand new property offers a tremendous opportunity for a driven person to grow a career in hospitality with a world-class team.

About the Role

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay. In offering a warm welcome to our hotel, you will assist with the unloading of guest luggage and provide a source of knowledge regarding the hotel, its amenities, and the local area as you guide guests to their rooms.

If you enjoy engaging with people from all over the world, making meaningful connections, and taking steps to "WOW" people, we want you! Your role is to help guests discover their "Wanderlust" experience by providing exceptional customer service with sincere interest. You will be the difference by doing more than just "the norm," working together with other attendants to ensure each guest has a personalized experience.

Equal Opportunity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work location

Work model: On-site

1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States

Cleveland, Ohio

Key Responsibilities

check_circleEscort guests to the front desk for check-in
check_circlePark and retrieve guest vehicles as requested
check_circleEscort guests and luggage to their rooms
check_circleExplain hotel amenities and local area information to guests
check_circleCollaborate with attendants to ensure personalized guest experiences
check_circleWelcome guests and open vehicle doors upon arrival
check_circleMaintain cleanliness and organization of the entrance area

Requirements

verifiedAt least one year in a customer service role with high guest interaction
verifiedValid drivers license with no major infractions for 6 months
verifiedAbility to work in a team environment
verifiedExcellent verbal communication skills
verifiedMust be available to work various shifts including weekends and holidays

Nice to Have

Hospitality industry experience

Benefits & Perks

check_circleComprehensive health insurancecheck_circleRetirement planscheck_circlePaid time offcheck_circleOn-site wellness programsLocal discounts

Company

Pyramid Management Group

Industry

Real Estate

Headquarters

Syracuse, NY

Open Roles

One of the largest, most innovative, privately-held shopping mall developers in North America.

Pyramid Management Group operates as a real estate firm headquartered in Syracuse, New York, with a specialized focus on retail property development and management. For over five decades, the organization has cultivated a portfolio of nine properties across New York and Massachusetts. These centers collectively generate approximately four billion dollars in annual retail sales, establishing a significant presence in the Northeast region of the United States. The company manages a unique blend of shopping, dining, entertainment, and service providers within its facilities. Rather than adhering to traditional industry classifications, Pyramid integrates elements of enclosed malls, power centers, and lifestyle entertainment venues into single locations. This approach leverages geographically strategic sites with high highway visibility to create diverse retail environments. By offering retailers access to the most densely populated and affluent areas of the country, the firm supports a wide array of new and established brands. The organization's long-standing track record reflects a commitment to selecting the strongest mix of tenants for its centers. More details regarding the company's operations are available on its official website.

Frequently asked questions about Front Desk - Guest Service Agent at Pyramid Management Group

What does a Front Desk - Guest Service Agent at Pyramid Management Group do?expand_more

A Front Desk - Guest Service Agent at Pyramid Management Group is responsible for the following: Escort guests to the front desk for check-in; Park and retrieve guest vehicles as requested; Escort guests and luggage to their rooms; and Explain hotel amenities and local area information to guests.

What are the requirements for this Front Desk - Guest Service Agent role?expand_more

To qualify for the Front Desk - Guest Service Agent at Pyramid Management Group position, applicants should have: At least one year in a customer service role with high guest interaction; Valid drivers license with no major infractions for 6 months; Ability to work in a team environment; Excellent verbal communication skills; and Must be available to work various shifts including weekends and holidays.

Where is the Front Desk - Guest Service Agent role at Pyramid Management Group located?expand_more

Front Desk - Guest Service Agent at Pyramid Management Group is based in 1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States. This is a on-site role.

Is this Front Desk - Guest Service Agent job remote, hybrid, or on-site?expand_more

Pyramid Management Group has listed this Front Desk - Guest Service Agent role as on-site.

How much experience is required for this Front Desk - Guest Service Agent role?expand_more

Front Desk - Guest Service Agent at Pyramid Management Group typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Front Desk - Guest Service Agent role at Pyramid Management Group?expand_more

Key skills for Front Desk - Guest Service Agent at Pyramid Management Group include Customer Service; Hospitality Industry; and Verbal Communication.

What category does the Front Desk - Guest Service Agent role belong to?expand_more

Front Desk - Guest Service Agent at Pyramid Management Group is part of the hospitality & catering job category on Recrutus.

About Pyramid Management Group

The company manages a unique blend of shopping, dining, entertainment, and service providers within its facilities. Rather than adhering to traditional industry classifications, Pyramid integrates elements of enclosed malls, power centers, and lifestyle entertainment venues into single locations. This approach leverages geographically strategic sites with high highway visibility to create diverse retail environments.

By offering retailers access to the most densely populated and affluent areas of the country, the firm supports a wide array of new and established brands. The organization's long-standing track record reflects a commitment to selecting the strongest mix of tenants for its centers. More details regarding the company's operations are available on its official website.

Browse more roles: All Pyramid Management Group jobs, hospitality & catering jobs on Recrutus.

Front Desk - Guest Service Agent