Customer Support Representative - Dynamic Training Program
Not Disclosed•Full-TimeOn-site
location_onShuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
About the Role
As a Customer Service Representative with a focus on Internet and Voice Repair, you will be vital to our mission by taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
You will thrive in this role if you are positive, proactive, and passionate about helping people. You will enjoy active listening, solving problems, and multitasking in a tech-savvy environment. As part of a large organization operating 24/7 bustling call centers, you will use a customer-centric mentality and a variety of tools to overcome challenges and get services running smoothly. You will be prepared to manage tough feedback from clients while conveying a strong understanding of Spectrum services in an open, friendly environment with a supportive, energetic team.
Hiring Process
To apply, please ensure you meet the required qualifications, including the ability to work lawfully in the U.S. without employment-based immigration sponsorship. The position has a start date of July 10th, 2026. The role is 100% on-site. The training schedule runs from 10:00 am to 7:00 pm, Sunday through Thursday. After training, all schedules are for the 2nd shift, requiring a minimum of one weekend day, with start times ranging between 1:00 pm and 3:00 pm.
Equal Opportunity
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
Jackson Township, Ohio
Key Responsibilities
- check_circleProvide customer support via phone for Internet and Voice services
- check_circleTroubleshoot technical issues related to internet and phone connectivity
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office skills; computer skills; typing skills; communication skills; organization skills; time management skills; customer service skills; dependability; problem-solving abilities; professionalism; positive attitude; proactive approach; multi-tasking ability; resilience.
Benefits & Perks
check_circleOpportunities for career growth and advancementcheck_circleEligibility for incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative - Dynamic Training Program at Spectrum
What does a Customer Support Representative - Dynamic Training Program at Spectrum do?expand_more
In this Customer Support Representative - Dynamic Training Program at Spectrum role, you will provide customer support via phone for internet and voice services; troubleshoot technical issues related to internet and phone connectivity; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Support Representative - Dynamic Training Program role?expand_more
To qualify for the Customer Support Representative - Dynamic Training Program at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative - Dynamic Training Program role at Spectrum located?expand_more
Customer Support Representative - Dynamic Training Program at Spectrum is based in Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States. This is a on-site role.
Is this Customer Support Representative - Dynamic Training Program job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative - Dynamic Training Program role as on-site.
How much experience is required for this Customer Support Representative - Dynamic Training Program role?expand_more
Customer Support Representative - Dynamic Training Program at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative - Dynamic Training Program role at Spectrum?expand_more
Key skills for Customer Support Representative - Dynamic Training Program at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative - Dynamic Training Program at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative - Dynamic Training Program role belong to?expand_more
Customer Support Representative - Dynamic Training Program at Spectrum is part of the customer services job category on Recrutus.