Customer Service Representative | Billing Support

About the Team

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

We are a large organization operating 24/7 bustling call centers. Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.

About the Role

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone.

This role is for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators. You will answer inbound phone calls from customers related to billing inquiries, empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards. Success in this environment requires understanding, resilience, professionalism, and a commitment to treating others with kindness and respect.

Hiring Process

We are now hiring for new training classes starting in July 2026. To apply, please ensure you meet the requirement to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Culture & Values

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. Learn more about Life at Spectrum.