Customer Service Representative | Billing Support
Not Disclosed•Full-TimeOn-site
location_on2971, Hamburg Street, Coldbrook, Carman, Town of Rotterdam, Schenectady, New York, 12303, United States
About the Team
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that our customers remain connected to what matters most.
About the Role
As a Customer Service Representative on our billing team, you will be the voice of Spectrum for customers across the country. You will answer inbound phone calls related to billing inquiries, empathizing with customers while accurately addressing their needs and meeting high service standards. This role exists to establish and grow professional, positive relationships with our clients while collaborating with management on escalations.
You will work in a fast-paced environment alongside a great team of helpful co-workers. On any given day, you will navigate multiple computer programs and speak with customers over the phone. Success in this role requires being understanding, resilient, and professional, treating others with kindness and respect. If you are a multi-tasking problem-solver who enjoys talking to many different types of people, you will feel at home here.
Hiring Process
To apply, please ensure you meet the required qualifications, including the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history will be considered in a manner consistent with applicable laws, including local ordinances.
Our Culture & Commitment
Here, our employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Work location
Work model: On-site
2971, Hamburg Street, Coldbrook, Carman, Town of Rotterdam, Schenectady, New York, 12303, United States
Town of Rotterdam, New York
Key Responsibilities
- check_circleEstablish and grow professional relationships with Spectrum customers
- check_circleAnswer inbound phone calls from customers regarding billing inquiries
- check_circleAddress customer billing needs while maintaining high service standards
- check_circleCollaborate with management on customer issue escalations
- check_circleCommunicate product knowledge and account support to customers
- check_circleNavigate multiple computer programs to support customer accounts
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; computer skills; typing skills.
Benefits & Perks
check_circleOpportunities for employment and advancement to all team memberscheck_circleEligibility for additional incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Billing Support at Spectrum
What does a Customer Service Representative | Billing Support at Spectrum do?expand_more
In this Customer Service Representative | Billing Support at Spectrum role, you will establish and grow professional relationships with spectrum customers; answer inbound phone calls from customers regarding billing inquiries; address customer billing needs while maintaining high service standards; and collaborate with management on customer issue escalations.
What are the requirements for this Customer Service Representative | Billing Support role?expand_more
To qualify for the Customer Service Representative | Billing Support at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Billing Support role at Spectrum located?expand_more
Customer Service Representative | Billing Support at Spectrum is based in 2971, Hamburg Street, Coldbrook, Carman, Town of Rotterdam, Schenectady, New York, 12303, United States. This is a on-site role.
Is this Customer Service Representative | Billing Support job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Service Representative | Billing Support role as on-site.
How much experience is required for this Customer Service Representative | Billing Support role?expand_more
Customer Service Representative | Billing Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative | Billing Support role at Spectrum?expand_more
Key skills for Customer Service Representative | Billing Support at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Service Representative | Billing Support at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative | Billing Support role belong to?expand_more
Customer Service Representative | Billing Support at Spectrum is part of the customer services job category on Recrutus.