Customer Service Representative | Billing Support
Not Disclosed•Full-TimeOn-site
location_on705, Island Cottage Road, Town of Greece, Monroe County, New York, 14612, United States
About the Team
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that residential and business customers remain connected to what matters most.
About the Role
As a Customer Service Representative on our billing team, you will be the voice of Spectrum, answering inbound phone calls related to billing inquiries. You will work in a fast-paced environment alongside a great team of helpful co-workers, navigating multiple computer programs while speaking with customers from across the country.
This role is designed for enthusiastic communicators who are good listeners and multi-tasking problem-solvers. You will empathize with customers while accurately addressing their billing needs, establishing and growing professional, positive relationships. Success in this position requires resilience, professionalism, and the ability to treat others with kindness and respect, even while collaborating with management on customer issue escalations.
Hiring Process
We are looking for individuals who can see themselves working in this dynamic environment. To apply, please ensure you meet the requirement to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Our Culture & Commitment
Here, our employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Work location
Work model: On-site
705, Island Cottage Road, Town of Greece, Monroe County, New York, 14612, United States
Town of Greece, New York
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Billing Support at Spectrum
What does a Customer Service Representative | Billing Support at Spectrum do?expand_more
Day-to-day, the Customer Service Representative | Billing Support at Spectrum will establish and grow professional relationships with spectrum customers; answer inbound phone calls from customers regarding billing inquiries; represent the company with professionalism and courtesy during interactions; and collaborate with management on customer issue escalations.
What are the requirements for this Customer Service Representative | Billing Support role?expand_more
To qualify for the Customer Service Representative | Billing Support at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Billing Support role at Spectrum located?expand_more
Customer Service Representative | Billing Support at Spectrum is based in 705, Island Cottage Road, Town of Greece, Monroe County, New York, 14612, United States. This is a on-site role.