
This full-time Network Incident Management Quality Assurance Analyst role supports the continuous improvement of IT network incident processes within a high-performing IT team. The position requires maintaining ITIL-aligned quality standards, conducting audits of incident records, and analyzing data to identify process improvements. Key duties include supporting staff training, participating in post-incident reviews, and optimizing incident management tools. The role offers a flexible work arrangement with up to 10% travel and a culture focused on integrity, trust, and continuous professional growth. Candidates must hold a TS/SCI clearance with Polygraph and possess extensive experience in network protocols and ITSM workflows.






















