Network Incident Management Quality Assurance Analyst
Not Disclosed•Full-TimeOn-site
location_onPark View High School, Old Vestal's Gap Road, Sterling, Loudoun County, Virginia, 20164, United States
About the Opportunity
We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous improvement of our IT network incident management processes. The ideal candidate will work closely with the QA Lead to ensure network incident management practices align with ITIL standards and contribute to the overall quality of IT service delivery.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
Our Culture
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.
We foster an environment of trust where you will have the autonomy to take the time you need through a unique flexible time off benefit and access to robust learning resources to make your ambitions a reality. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Equal Opportunity
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Work location
Work model: On-site
Park View High School, Old Vestal's Gap Road, Sterling, Loudoun County, Virginia, 20164, United States
Sterling, Virginia
Key Responsibilities
- check_circleDevelop and maintain quality assurance standards for IT network incident management aligned with ITIL
Similar Job Opportunities
Skills, education and keywords
Skills: Itil, Tcp/ip, Wan, Lan, Servicenow, Machine Learning, Ai.
Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
Frequently asked questions about Network Incident Management Quality Assurance Analyst at CACI International Inc
What does a Network Incident Management Quality Assurance Analyst at CACI International Inc do?expand_more
Day-to-day, the Network Incident Management Quality Assurance Analyst at CACI International Inc will develop and maintain quality assurance standards for it network incident management aligned with itil; conduct regular audits of incident records and resolutions to ensure compliance with itil standards; analyze incident data, metrics, and trends to identify process improvement opportunities; and support training of it staff on itil network incident management practices and qa procedures.
What are the requirements for this Network Incident Management Quality Assurance Analyst role?expand_more
To qualify for the Network Incident Management Quality Assurance Analyst at CACI International Inc position, applicants should have: TS/SCI with Polygraph clearance; Bachelor's degree in Computer Science, Information Technology, or equivalent work experience; 5+ years of related work experience; Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, WAN/LAN); Good working knowledge of Service Management workflows and ITSM processes; and ITIL V3 or 4 certification and training.