
This Program Manager role, based in Charlotte, leads the strategy and execution of Incident Management and NOC Operations for a global digital consulting firm. The position focuses on overseeing 24/7 command center activities, developing proactive monitoring strategies, and driving continuous improvement in system reliability and resilience. Key responsibilities include managing cross-functional teams, defining operational metrics, conducting root cause analyses, and serving as a primary liaison to senior leadership. The role appeals to candidates seeking high-impact leadership opportunities within a rapidly growing organization that values innovation, mentorship, and professional development. The position offers a collaborative environment where the incumbent can shape operational excellence while working with diverse industry domains and modern cloud technologies.













