
The VP, Collections Digital & Mail Contact Strategy Leader role oversees the development of data-driven contact strategies for digital and letter channels within a global consumer finance team. Key responsibilities include managing a team of analysts, designing customer engagement journeys for mobile and email communications, and implementing next-generation technologies like AI and text-to-pay solutions. The position requires close collaboration with legal, compliance, and IT departments to ensure regulatory adherence while optimizing collections performance. This opportunity appeals to candidates seeking to lead innovation in financial services within an inclusive culture that values diverse perspectives. The work arrangement offers flexibility with a hybrid model, allowing employees to work from home near a hub or in an office, with occasional travel required for business engagements.