VP, HR - Customer Service
Not Disclosed•Full-TimeHybrid
location_on6440, Ashley Oaks Court, West Chester Township, Butler County, Ohio, 45069, United States
The VP, Human Resources, Customer Service serves as a strategic business partner to primary clients across the US, while collaborating globally with teams in India and the Philippines. This role is designed to drive critical thinking and execution across key priorities, including Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience, Engagement, and Performance Management. The position acts as a vital connector, working closely with global HR teams to ensure seamless alignment between operational servicing and broader business strategies.
As an agent of change, you will lead the US Hub HR team in implementing business and HR strategies that support Synchrony's values and "Way of Working." You will partner with leaders to foster a culture of meaningful engagement, manage employee relations proactively, and drive culture shifts to meet long-term business goals and cost targets. This role requires navigating a fast-paced, high-change environment to deliver high-quality HR services while rigorously managing compliance with employment laws and internal policies.
At Synchrony, we are proud to offer flexibility. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities, such as regular business or team meetings, training, and culture events.
When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We are an equal opportunity employer and ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture for all.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation regarding changes to the application process, alternate document formats, sign language interpreters, or specialized equipment.
Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas. Eligibility requirements include being 18 years or older, possessing a high school diploma or equivalent, and being willing to undergo a drug test, background investigation, and fingerprinting as part of the onboarding process. Additionally, new hires must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Work model: Hybrid
6440, Ashley Oaks Court, West Chester Township, Butler County, Ohio, 45069, United States
West Chester Township, Ohio
Demonstrated strength in coaching, employee relations, and conflict resolution. Proven experience as an effective business partner for senior levels. Experience within financial services and/or customer service organizations. A minimum of 2 years' experience working with remote/virtual teams. Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills. Experience with regulations such as OFCCP audits, EEOC Complaints and resolutions, and AAP reporting. Master's degree in human resources or a Business-Related Field. Strong influence and change management skills. Demonstrated ability to drive HR processes and deliver high quality HR services in a fast-paced, high-change environment.
Skills: Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience, Engagement, Performance Management, Organizational Design, Recruiting, Succession Management, Talent Management.
Education: Bachelor's degree required, or 12+ years of HR Leadership experience in lieu of degree; Master's degree in Human Resources or Business-Related Field preferred.
