VP, HR - Customer Service
Not Disclosed•Full-TimeHybrid
location_on372, Smedley Lane, Crystal Heights, Lake Mary, Seminole County, Florida, 32746, United States
About the Role
The VP, Human Resources, Customer Service serves as a strategic business partner to primary clients across the US, while collaborating globally with teams in India and the Philippines. This role is designed to drive critical thinking and execution across key priorities including Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience, and Performance Management. You will act as an agent of change, leading the US Hub HR team to align business and HR strategies while fostering a culture that supports Synchrony's values and Way of Working.
Our Way of Working
We are proud to offer flexibility in how you work. At Synchrony, you have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events.
Our Commitment to Culture
When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
Application & Accommodation
We ensure all qualified applicants receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture for all.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation regarding changes to the application process, alternate document formats, sign language interpreters, or specialized equipment.
Note: Legal authorization to work in the U.S. is required for this position. We will not sponsor individuals for employment visas, now or in the future.
Work location
Work model: Hybrid
372, Smedley Lane, Crystal Heights, Lake Mary, Seminole County, Florida, 32746, United States
Lake Mary, Florida
Key Responsibilities
- check_circleLead the US Hub HR team to align and implement business and HR strategies, policies, and programs
- check_circlePartner with managers to provide strategic direction on organizational design, recruiting, and talent management
- check_circleFacilitate identification and development of High Potential individuals through tailored training solutions
- check_circleIdentify key HR needs and partner with leaders to deliver a full complement of HR services
- check_circleMonitor adherence to HR policies and rigorously manage compliance with employment laws and regulations
- check_circleExecute and translate US HR policies and procedures to ensure organizational alignment
- check_circleCollaborate with leaders to promote culture and execute meaningful employee engagement plans
- check_circleSupport talent reviews, succession planning, and assessments of employee potential across all levels
Requirements
- verifiedBachelor's degree and minimum 8+ years HR Business Partner experience (or 12+ years HR Leadership experience without degree)
- verifiedExperience supporting multiple executive level clients
- verifiedExperience managing or overseeing HR Generalists
- verifiedExperience supporting geographically diverse, matrixed client groups
- verifiedMinimum 2 years experience working with remote/virtual teams
- verifiedExperience with OFCCP audits, EEOC complaints/resolutions, and AAP reporting
- verifiedMaster's degree in human resources or Business-Related Field (desired)
- verifiedLegal authorization to work in the U.S.
- verifiedMust be 18 years or older
- verifiedHigh school diploma or equivalent
Nice to Have
Demonstrated strength in coaching, employee relations, and conflict resolution. Proven experience as an effective business partner for senior levels. Experience within financial services and/or customer service organizations. A minimum of 2 years' experience working with remote/virtual teams. Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills. Past or current experience supporting multiple executive level clients. Experience with regulations such as OFCCP audits, EEOC Complaints and resolutions, and AAP reporting. Master's degree in human resources or Business-Related Field. Strong influence and change management skills. Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.
Benefits & Perks
check_circleFlexible work options including remote work near hubs or office access
Similar Job Opportunities
Skills, education and keywords
Skills: Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience, Engagement, Performance Management, Organizational Design, Recruiting, Succession Management, Talent Management.
Education: Bachelor's degree required, or 12+ years of HR Leadership experience in lieu of degree; Master's degree in Human Resources or Business-Related Field preferred.
Frequently asked questions about VP, HR - Customer Service at Synchrony
What does a VP, HR - Customer Service at Synchrony do?expand_more
Day-to-day, the VP, HR - Customer Service at Synchrony will lead the us hub hr team to align and implement business and hr strategies, policies, and programs; partner with managers to provide strategic direction on organizational design, recruiting, and talent management; facilitate identification and development of high potential individuals through tailored training solutions; and identify key hr needs and partner with leaders to deliver a full complement of hr services.
What are the requirements for this VP, HR - Customer Service role?expand_more
To qualify for the VP, HR - Customer Service at Synchrony position, applicants should have: Bachelor's degree and minimum 8+ years HR Business Partner experience (or 12+ years HR Leadership experience without degree); Experience supporting multiple executive level clients; Experience managing or overseeing HR Generalists; Experience supporting geographically diverse, matrixed client groups; Minimum 2 years experience working with remote/virtual teams; and Experience with OFCCP audits, EEOC complaints/resolutions, and AAP reporting.
Where is the VP, HR - Customer Service role at Synchrony located?expand_more
VP, HR - Customer Service at Synchrony is based in 372, Smedley Lane, Crystal Heights, Lake Mary, Seminole County, Florida, 32746, United States. This is a hybrid role.
Is this VP, HR - Customer Service job remote, hybrid, or on-site?expand_more
Synchrony has listed this VP, HR - Customer Service role as hybrid.
How much experience is required for this VP, HR - Customer Service role?expand_more
VP, HR - Customer Service at Synchrony typically requires 8+ years of relevant experience at the executive level.
What skills do you need for the VP, HR - Customer Service role at Synchrony?expand_more
Key skills for VP, HR - Customer Service at Synchrony include Strategic Workforce Planning; Career & Skill Development; HR Operational Excellence; Employee Experience; Engagement; Performance Management; Organizational Design; and Recruiting.
What education is required for VP, HR - Customer Service at Synchrony?expand_more
Educational requirements for this role: Bachelor's degree required, or 12+ years of HR Leadership experience in lieu of degree; and Master's degree in Human Resources or Business-Related Field preferred.
What category does the VP, HR - Customer Service role belong to?expand_more
VP, HR - Customer Service at Synchrony is part of the hr & recruitment job category on Recrutus.