
The VP, HR - Customer Service role leads the US Hub HR team while partnering with global teams in India and the Philippines to support customer service initiatives. Key responsibilities include driving strategic workforce planning, overseeing talent management and succession planning, and acting as a change agent to align organizational culture with business goals. The position requires managing complex employee relations and ensuring compliance with employment laws. This opportunity appeals to leaders seeking to influence culture within a large financial services organization, offering a hybrid work arrangement that combines remote flexibility with periodic in-person engagement at local hubs. The role emphasizes professional growth through high-impact strategic projects and collaboration across a diverse, matrixed environment.


