AVP, Account Management/Team Lead

About the Team

Goldmind Creative is Synchrony's in-house full-service agency. The Account Management team builds strong client relationships by understanding needs and delivering solution-focused support throughout the creative process. We grasp clients' business goals, industry landscape, and challenges, acting as the central connector to drive growth through strategic storytelling and creative insight. As translators, diplomats, and therapists, we navigate diverse perspectives and resolve challenges. With an entrepreneurial spirit and growth mindset, we serve as trusted partners who build genuine relationships, champion great work, and ensure all client deliverables exceed expectations.

About the Role

We are looking for an Account Management Leader with internal or external creative agency experience to join our growing team. In this role, you will serve as the extension of the client, providing creative guidance and feedback through the lens of their needs. You will write creative briefs and facilitate feedback loops between the client and the agency, collaborating with creative strategy, production, and project management teams. As a problem solver, you will expertly handle unexpected client concerns or internal challenges while maintaining momentum. Additionally, you will lead and coach a team, ensuring accountability and driving a strategic-thinking and creative culture.

Our Way of Working

At Synchrony, we are proud to offer flexibility. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events. Occasional travel may be required for business or team meetings.

Our Commitment to Culture

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Equal Opportunity & Accommodation

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture for all.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you need special accommodations to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation.

Application & Eligibility

Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas. To be eligible, you must be 18 years or older, possess a high school diploma or equivalent, and be willing to undergo a drug test, background investigation, and fingerprinting as part of the onboarding process. You must also be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.