VP, UX Creative Director

About the Team

Synchrony's User Experience Group empowers both customers and clients to meet their goals and aspirations through innovative product experiences. We leverage our expertise, methodologies, and customer data to create simple and delightful experiences that fulfill user-centered journeys. Our team culture is defined by support and collaboration, enabled by Synchrony's commitment to investing in user experience and creating engaging digital experiences. We provide our designers with the guidance and autonomy needed to do the best work of their careers.

About the Role

As a UX Creative Director, you will shape and execute a holistic visual and brand strategy that aligns with company goals and user needs across all digital products. You will direct the visual and brand design process, oversee the ongoing development and adoption of Synchrony's Digital Design System, and ensure rigorous adherence to brand standards through quality reviews and comprehensive documentation. This role requires you to participate in executive strategic planning, champion innovation, and advocate for accessibility and inclusive design. Your success will depend on your ability to collaborate with executives, senior leadership, and cross-functional teams to ensure a unified enterprise approach, while providing ongoing mentorship to the UI design team to support talent development and deliver outstanding design quality.

Our Way of Working

We're proud to offer flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training, and culture events.

Our Commitment to Culture

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Equal Opportunity & Accommodation

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture for all.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation.