VP, Collections Digital & Mail Contact Strategy Leader

About the Role

As the VP of Collections Digital and Letter Contact Strategy, you will lead the development and optimization of data-driven contact strategies for Synchrony's digital and letter channels. This role is pivotal in maximizing collections performance while ensuring strict regulatory compliance and operational risk management. You will oversee a global team of three strategy analysts, leveraging statistical methods and advanced analytics to drive superior business outcomes.

The position sits at the intersection of strategy, technology, and customer experience. You will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams (including Legal, Compliance, and Fair Lending) to deliver top-tier results. Your day-to-day involves mapping customer journeys for written communications, championing next-generation technologies like RCS and mobile app notifications, and utilizing generative AI to personalize customer interactions and enhance predictive analytics.

Our Culture and Commitment

At Synchrony, we are building a future where everyone belongs, connects, and turns ideals into action. We pride ourselves on an inclusive culture where individual skills, experience, and voices are not only heard but valued. More than 50% of our workforce is engaged in Employee Resource Groups (ERGs), creating a safe space for community and growth.

We are an award-winning organization committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Way of Working

We offer flexibility to support your work-life balance. Our work model allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities, such as regular business or team meetings, training, and culture events.

Application and Hiring Process

To apply, please submit your resume through our careers portal. We require legal authorization to work in the U.S. for this position and will not sponsor individuals for employment visas. The onboarding process includes a drug test, background investigation, and fingerprint submission.

If you require a reasonable accommodation to apply for a job or to perform your job due to a disability, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm CST, Monday to Friday). Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities.