VP, Collections Digital & Mail Contact Strategy Leader

About the Role

As the VP of Collections Digital and Letter Contact Strategy, you will lead the development and optimization of data-driven contact strategies for Synchrony's digital and letter channels. This role sits at the intersection of advanced analytics, statistical modeling, and deep domain expertise in consumer credit. You will oversee a global team of strategy analysts, driving superior business outcomes while ensuring strict regulatory compliance and operational risk management.

Your day-to-day involves collaborating closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams (including Legal, Compliance, and Fair Lending). You will champion the adoption of next-generation communication technologies, such as mobile app notifications and RCS, while leveraging generative AI to personalize customer interactions and enhance predictive analytics. This position is critical for mapping customer journeys, refining written communications, and implementing automation initiatives that improve both operational efficiency and the customer experience.

Our Way of Working

At Synchrony, we pride ourselves on offering flexibility. Our work model allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub for in-person engagement activities, such as regular business or team meetings, training, and culture events.

Our Culture and Commitment

When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), creating a safe space where community and passion intersect to foster learning and growth.

We are proud to have an award-winning culture. We ensure all qualified applicants receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Hiring Process and Application

If you require a reasonable accommodation to apply for a job or to perform your job, please let us know. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples include changes to the application process, alternate document formats, sign language interpreters, or specialized equipment.

For specific accommodation needs, please call our Career Support Line at 1-866-301-5627. Representatives are available from 8 am to 5 pm, Monday to Friday, Central Standard Time.

Legal authorization to work in the U.S. is required for this position. We will not sponsor individuals for employment visas, now or in the future.