VP, Collections Digital & Mail Contact Strategy Leader

About the Role

As the VP of Collections Digital and Letter Contact Strategy, you will lead the development and optimization of data-driven contact strategies for Synchrony's digital channels (mobile app, email, text) and letter communications. This role is pivotal in maximizing collections performance while ensuring strict regulatory compliance and operational risk management. You will oversee a global team of three strategy analysts, leveraging statistical methods and advanced analytics to drive superior business outcomes across secured and unsecured consumer portfolios.

You will serve as a strategic partner to Collections & Recovery Strategy, Operations, Growth, IT, Finance, and second-line defense teams including Legal, Compliance, and Fair Lending. Your day-to-day involves mapping customer journeys for written communications, championing next-generation technologies like RCS and "Text to Pay," and utilizing generative AI to personalize customer interactions. The role requires a balance of rigorous analytics, cross-functional leadership, and the ability to navigate complex regulatory landscapes to deliver top-tier results.

Our Culture and Commitment

At Synchrony, we are building a future where everyone can belong, connect, and turn ideals into action. We foster an inclusive culture where individual skills, experience, and voices are not only heard but valued. More than 50% of our workforce is engaged in Employee Resource Groups (ERGs), creating a safe space for community and growth. We are proud to maintain an award-winning culture that supports diversity and inclusion.

We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.

Our Way of Working

We offer flexibility in how you work. You will have the option to work from home near one of our Hubs or come into one of our offices. You are required to commute to your nearest Hub (virtual or physical) for in-person engagement activities, such as regular business or team meetings, training, and culture events.

Application and Hiring Process

To apply, please submit your resume and relevant experience. We require legal authorization to work in the U.S. for this position and will not sponsor individuals for employment visas. New hires must be 18 years or older and are subject to a drug test, background investigation, and fingerprinting as part of the onboarding process. Additionally, all candidates must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

If you require a reasonable accommodation to apply for this job or to perform your duties, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm CST, Monday to Friday) to discuss your specific situation.