VP, Collections Digital & Mail Contact Strategy Leader
Not Disclosed•Full-TimeHybrid
location_on200 West Jackson, 200, West Jackson Boulevard, Financial District, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60606, United States
About the Role
As the VP of Collections Digital and Letter Contact Strategy, you will lead the development and optimization of data-driven contact strategies for Synchrony's digital and letter channels. This role sits at the intersection of advanced analytics, statistical modeling, and deep domain expertise in consumer credit. You will oversee a global team of three strategy analysts, driving superior business outcomes while ensuring strict regulatory compliance and operational risk management.
Your mission is to maximize collections performance by leveraging next-generation communication technologies, including mobile app notifications, RCS, and generative AI. You will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams (Legal, Compliance, Fair Lending) to deliver top-tier results. From mapping customer journeys for written communications to implementing robust governance controls, you will ensure strategies remain agile and aligned with evolving customer behaviors and business goals.
Work location
Work model: Hybrid
200 West Jackson, 200, West Jackson Boulevard, Financial District, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60606, United States
Chicago, Illinois
Key Responsibilities
- check_circleManage global team of strategy analysts to drive superior business outcomes
- check_circleUtilize generative AI to advance predictive analytics and personalize customer communications
- check_circleLead development and optimization of collections contact strategies for digital and letter channels
- check_circleAnalyze customer journeys to refine written communications and improve engagement
- check_circlePartner with Compliance and Legal to ensure regulatory adherence and implement necessary changes
- check_circleChampion adoption of next-generation communication technologies like mobile app and RCS
- check_circleLead support for regulatory exams, audits, and reviews regarding policies and strategies
- check_circleOversee testing, rollout, and monitoring of contact strategies for diverse customer sub-populations
Requirements
- verifiedBachelor's degree with 8+ years strategy/analytics/credit risk experience or 12+ years without degree
- verified3+ years direct people management experience
- verifiedAdvanced proficiency with SAS, SQL, Python/R
- verifiedAbility and flexibility to travel for business
- verifiedMust be 18 years or older
- verifiedHigh school diploma or equivalent
- verifiedWillingness to take drug test, submit to background investigation and fingerprints
- verifiedSatisfy requirements of Section 19 of the Federal Deposit Insurance Act
- verifiedLegal authorization to work in the U.S. (no visa sponsorship)
Nice to Have
Master's degree in Business administration or quantitative field. Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams.
Benefits & Perks
check_circleFlexible work options including remote work near hubs or office access
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Skills, education and keywords
Skills: Sas, SQL, Python, R, Microsoft Office, Word, Excel, Powerpoint, Outlook, Generative Ai.
Education: Bachelor's degree required with 8+ years experience, or 12+ years without degree; Master's degree in Business administration or quantitative field preferred; High school diploma or equivalent required for eligibility.
Frequently asked questions about VP, Collections Digital & Mail Contact Strategy Leader at Synchrony
What does a VP, Collections Digital & Mail Contact Strategy Leader at Synchrony do?expand_more
In this VP, Collections Digital & Mail Contact Strategy Leader at Synchrony role, you will manage global team of strategy analysts to drive superior business outcomes; utilize generative ai to advance predictive analytics and personalize customer communications; lead development and optimization of collections contact strategies for digital and letter channels; and analyze customer journeys to refine written communications and improve engagement.
What are the requirements for this VP, Collections Digital & Mail Contact Strategy Leader role?expand_more
To qualify for the VP, Collections Digital & Mail Contact Strategy Leader at Synchrony position, applicants should have: Bachelor's degree with 8+ years strategy/analytics/credit risk experience or 12+ years without degree; 3+ years direct people management experience; Advanced proficiency with SAS, SQL, Python/R; Ability and flexibility to travel for business; Must be 18 years or older; and High school diploma or equivalent.
Where is the VP, Collections Digital & Mail Contact Strategy Leader role at Synchrony located?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is based in 200 West Jackson, 200, West Jackson Boulevard, Financial District, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60606, United States. This is a hybrid role.
Is this VP, Collections Digital & Mail Contact Strategy Leader job remote, hybrid, or on-site?expand_more
Synchrony has listed this VP, Collections Digital & Mail Contact Strategy Leader role as hybrid.
How much experience is required for this VP, Collections Digital & Mail Contact Strategy Leader role?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony typically requires 8+ years of relevant experience at the executive level.
What skills do you need for the VP, Collections Digital & Mail Contact Strategy Leader role at Synchrony?expand_more
Key skills for VP, Collections Digital & Mail Contact Strategy Leader at Synchrony include Sas; SQL; Python; R; Microsoft Office; Word; Excel; and Powerpoint.
What education is required for VP, Collections Digital & Mail Contact Strategy Leader at Synchrony?expand_more
Educational requirements for this role: Bachelor's degree required with 8+ years experience, or 12+ years without degree; Master's degree in Business administration or quantitative field preferred; and High school diploma or equivalent required for eligibility.
What category does the VP, Collections Digital & Mail Contact Strategy Leader role belong to?expand_more
VP, Collections Digital & Mail Contact Strategy Leader at Synchrony is part of the accounting & finance job category on Recrutus.