VP, Reliability and Automation Engineering Manager
Not Disclosed•Full-TimeHybrid
location_onNYU Paulson Center, 181, Mercer Street, University Village, Manhattan, New York County, New York, 10012, United States
About the Team
At Synchrony, the Digital Servicing Engineering domain is dedicated to maintaining the stability, observability, and operational efficiency of critical applications. Our Reliability Engineering function sets the standard for service health, incident response, and operational readiness, ensuring that our systems support millions of customers with resilience and speed.
We foster a culture of operational ownership and blameless learning. Our teams work to reduce manual toil, improve system availability, and accelerate safe delivery through automation-first practices and modern architecture.
About the Role
The VP, Reliability and Automation Engineering Manager leads the Reliability Engineering function, defining how reliability is practiced across the organization. This role is a hybrid of strategic leadership and hands-on technical expertise, responsible for setting standards for monitoring, alerting, and problem management while directly managing and developing a team of reliability engineers.
You will lead by example, influencing cross-functional engineering and product teams to embed reliability requirements into design and delivery processes. Your day-to-day involves driving an automation roadmap to reduce operational work, establishing repeatable engineering practices, and ensuring 24x7 operational coverage. You will partner with architects, security teams, and vendors to build resilient customer communication applications that align with Synchrony's technology strategy.
Our Way of Working
We are proud to offer flexibility in how you work. At Synchrony, you have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub for in-person engagement activities, such as regular business or team meetings, training, and culture events.
Hiring Process & Application
To apply, please submit your resume through our careers portal. We are committed to a fair and inclusive hiring process. If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm CST, Monday to Friday). Representatives are available to discuss your specific situation regarding the application process or work procedures.
Equal Opportunity & Culture
We are building a future where everyone can belong, connect, and turn ideals into action. When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), offering a safe space to learn and grow.
Synchrony is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas.
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Skills, education and keywords
Skills: Solution Architecture, Application Development, Reliability Engineering, Architecture, Ci/cd, Incident Management, Operational Excellence, Problem-Solving, Root Cause Analysis, Monitoring.
Education: Bachelor's degree required with minimum 6 years of experience in solution architecture; High school diploma or equivalent required for eligibility.
Frequently asked questions about VP, Reliability and Automation Engineering Manager at Synchrony
What does a VP, Reliability and Automation Engineering Manager at Synchrony do?expand_more
A VP, Reliability and Automation Engineering Manager at Synchrony is responsible for the following: Lead, coach, and develop a team of Reliability Engineers with clear goals and career plans; Define and drive reliability engineering strategy including SLAs, goals, and operational KPIs; Oversee production defect analysis, troubleshooting, and resolution to prevent recurrence; and Establish and govern incident response, problem management, and root cause analysis practices.
What are the requirements for this VP, Reliability and Automation Engineering Manager role?expand_more
To qualify for the VP, Reliability and Automation Engineering Manager at Synchrony position, applicants should have: Bachelor's degree; Minimum 6 years of experience with solution architecture; Minimum 10 years of application development experience; Ability and flexibility to travel for business; 18 years or older; and High school diploma or equivalent.