VP, Reliability and Automation Engineering Manager
Not Disclosed•Full-TimeHybrid
location_onCircle K, 207, West 4th Street, Covington, Kenton County, Kentucky, 41011, United States
The VP, Reliability and Automation Engineering Manager leads the Reliability Engineering function within the Digital Servicing Engineering domain. This role is responsible for ensuring all applications remain stable, observable, and operationally efficient. You will define how reliability engineering is practiced across teams, setting standards for service health, monitoring, incident response, and operational readiness.
Beyond managing a team of reliability engineers, this position requires a leader who influences cross-functional engineering and product teams to establish repeatable practices. The goal is to reduce operational toil, improve system availability, and accelerate safe delivery through a culture of operational ownership and continuous improvement.
At Synchrony, we are proud to offer flexibility. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events.
When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture for all.
Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas. If you require a reasonable accommodation to apply for a job or to perform your job due to a disability, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation and can assist with changes to the application process, alternate document formats, sign language interpreters, or specialized equipment.
Work model: Hybrid
Circle K, 207, West 4th Street, Covington, Kenton County, Kentucky, 41011, United States
Covington, Kentucky
Experience defining and managing SLIs/SLOs, error budgets, operational readiness reviews, and reliability KPIs. Strong background in automation-first operations. Experience establishing standards for monitoring/alerts quality. Deep expertise with production telemetry and tooling like Splunk and New Relic. Experience implementing log/metric/trace practices and dashboards that support fast triage and service recovery. Strong understanding of modern application architecture and runtime environments like PCF, AWS, microservices, REST APIs, ReactJS applications, iOS/Android native applications. Ability to influence design decisions to improve reliability, scalability and supportability. Experience delivering automation that uses AI/ML techniques for reliability outcomes. Excellent interpersonal skills and proven track record influencing across a matrixed organization. Desire to work in a dynamic, fast paced environment. Experience developing and supporting financial/banking applications. Strong attention to detail in a team environment.
Skills: Solution Architecture, Application Development, Reliability Engineering, Architecture, Ci/cd, Incident Management, Operational Excellence, Problem-Solving, Root Cause Analysis, Monitoring.
Education: Bachelor's degree required with minimum 6 years of experience in solution architecture; High school diploma or equivalent required for eligibility.
