Senior General Manager — Alpharetta, GA at Synchrony

About the Role

As the General Manager for Venmo, you will serve as the strategic leader for this portfolio, bridging the gap between Synchrony Financial's capabilities and the client's evolving needs. This role exists to drive performance, foster growth, and ensure the seamless execution of business strategies within the credit card, fintech, and digital wallet landscape. You will not only manage the portfolio's financial health but also act as the primary representative of Synchrony's interests in high-stakes negotiations and strategic partnerships.

In this position, you will lead cross-functional client teams to deliver on key business objectives. Your day-to-day involves developing annual plans, coordinating activities with direct leadership, and driving initiatives that enhance client metrics and operational efficiency. You will be responsible for navigating complex portfolio dynamics, implementing training programs, and ensuring strict adherence to compliance and regulatory requirements while innovating to meet business goals.

Our Way of Working

At Synchrony, we believe in flexibility that empowers you to do your best work. Our "Way of Working" model allows you the option to work from home near one of our Hubs or from one of our offices. While remote work is supported, you will be required to commute to your nearest Hub for essential in-person engagement activities, including regular business meetings, team training, and culture events.

Joining Synchrony

When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. We are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), creating a safe space for community and professional growth.

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (Monday to Friday, 8am – 5pm CST).

Equal Opportunity Employer

Synchrony Financial is an equal opportunity employer. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture that celebrates diversity and inclusion.

Work location

Work model: Hybrid

Old Milton Parkway, Alpharetta, Fulton County, Georgia, 30009, United States

Alpharetta, Georgia

Key Responsibilities

check_circleDevelop and manage strategic action plans to achieve performance targets
check_circleOwn and drive overall portfolio financial performance and key growth metrics
check_circleManage weekly and monthly client and corporate reporting
check_circleAssess client team performance against goals and take proactive action
check_circleDevelop and maintain excellent working relationships with client groups and stakeholders
check_circlePartner with client operations teams to develop and implement training initiatives
check_circleEnsure adherence to all external and internal compliance and regulatory requirements
check_circleManage existing client incentives and partner with teams to manage client gain share
check_circleLead cross-functional client teams to support client needs and deliverables

Requirements

verifiedBachelor's Degree or high school equivalent plus 12+ years of business development/client management in credit card, fintech, BNPL, or Digital Wallet platforms
verifiedMinimum 7 years of business development/client management experience in credit card, fintech, BNPL, or Digital Wallet platforms
verifiedMinimum 5 years negotiation and contract management experience
verifiedAbility and flexibility to travel for business
verifiedMust be 18 years or older
verifiedHigh school diploma or equivalent
verifiedLegal authorization to work in the U.S.
verifiedMust be willing to take a drug test, submit to a background investigation and submit fingerprints
verifiedMust be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act

Nice to Have

MBA. Strong marketing, creative, and analytical skills. Ability to influence senior corporate decision makers. Ability to effectively interface and represent Synchrony Financial at the most senior levels in the client organization. Ability to innovate and find creative solutions to meet business goals. Proven experience with digital forward products and technical knowledge. Skilled communicator (both written and verbal) who influences and negotiates with great latitude on outcomes. Broad and comprehensive understanding of theories and practices in a discipline. In-depth knowledge of how own function integrates within the business unit and of direct competitors (products/services).

Benefits & Perks

check_circleAnnual Incentive Plan target of 30% of salarycheck_circleAnnual Equity target of 30% of salary

Skills, education and keywords

Skills: Business Development, Client Management, Negotiation, Contract Management, Marketing, Analytical Skills, Card Business, Risk, Collections, Operations.

Education: Bachelor's Degree or high school equivalent with 12+ years experience; MBA preferred.

Frequently asked questions about SVP & GM – Venmo at Synchrony

What does a SVP & GM – Venmo at Synchrony do?expand_more

A SVP & GM – Venmo at Synchrony is responsible for the following: Develop and manage strategic action plans to achieve performance targets; Own and drive overall portfolio financial performance and key growth metrics; Manage weekly and monthly client and corporate reporting; and Assess client team performance against goals and take proactive action.

What are the requirements for this SVP & GM – Venmo role?expand_more

To qualify for the SVP & GM – Venmo at Synchrony position, applicants should have: Bachelor's Degree or high school equivalent plus 12+ years of business development/client management in credit card, fintech, BNPL, or Digital Wallet platforms; Minimum 7 years of business development/client management experience in credit card, fintech, BNPL, or Digital Wallet platforms; Minimum 5 years negotiation and contract management experience; Ability and flexibility to travel for business; Must be 18 years or older; and High school diploma or equivalent.

Where is the SVP & GM – Venmo role at Synchrony located?expand_more

SVP & GM – Venmo at Synchrony is based in Old Milton Parkway, Alpharetta, Fulton County, Georgia, 30009, United States. This is a hybrid role.

Is this SVP & GM – Venmo job remote, hybrid, or on-site?expand_more

Synchrony has listed this SVP & GM – Venmo role as hybrid.

How much experience is required for this SVP & GM – Venmo role?expand_more

SVP & GM – Venmo at Synchrony typically requires 12+ years of relevant experience at the executive level.

What skills do you need for the SVP & GM – Venmo role at Synchrony?expand_more

Key skills for SVP & GM – Venmo at Synchrony include Business Development; Client Management; Negotiation; Contract Management; Marketing; Analytical Skills; Card Business; and Risk.

What education is required for SVP & GM – Venmo at Synchrony?expand_more

Educational requirements for this role: Bachelor's Degree or high school equivalent with 12+ years experience; and MBA preferred.

What category does the SVP & GM – Venmo role belong to?expand_more

SVP & GM – Venmo at Synchrony is part of the sales job category on Recrutus.

SVP & GM – Venmo