
This Senior Operations Engineer role at Lumen focuses on enhancing network reliability and customer satisfaction within an AI-driven infrastructure team. Key responsibilities include designing and implementing automation solutions to streamline network operations, integrating AI capabilities into NOC workflows, and providing high-level engineering support for managed services contracts. The position requires mentoring peers, troubleshooting complex routing and switching issues, and acting as a liaison between internal teams and vendors. The role is appealing for its emphasis on innovation, offering a collaborative culture built on trust and transparency where engineers can make a lasting impact. It is a remote position that provides flexibility while allowing professionals to work on cutting-edge technology that transforms how businesses connect and scale.

