Especialista en servicio al cliente en tienda

About the Role

Customer Service Specialists at Sherwin-Williams work closely with both wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction by promptly resolving concerns while maintaining the high quality and visual standards of our store. Specialists are tasked with achieving excellent customer service while consistently meeting the store's sales goals.

This position requires bilingual fluency in Spanish and English. Selected candidates will work at multiple locations within a 5-mile radius of Store #703558 (5625 221st Place SE Ste 150, Issaquah, WA 98027). The role involves contact with customers, including minors, and access to cash, electronic equipment, and merchandise, which may be supervised or unsupervised. Consequently, a review of criminal history is necessary to protect the business, its operations, and the safety of our customers, staff, and the general public.

Our Mission and Culture

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We translate our stability, growth, and momentum into possibility for our people. Our people are behind the strength of our success, and we invest in your life, career, and connection with an inclusive team.

We are proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Hiring Process

Step 1: Online Application Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.

Step 2: Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. This interview consists of a few behavioral-based questions. You can record and complete your video interview anytime, anywhere, but we ask that this step be completed within 7 days of receiving an invitation.

Step 3: In-Store Interview Your video interview is reviewed by our Recruitment team. Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Note: Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.