
This remote Customer Care Representative role is based in Connecticut and serves as the frontline support for MTM Health, a company dedicated to removing barriers to care. The position involves managing 60 to 80 inbound daily calls from members, clients, and facilities while navigating complex customer service scenarios. Key responsibilities include providing multilingual assistance, utilizing computer systems for case management, and ensuring high-quality interactions that align with NCQA standards. The role appeals to individuals seeking a mission-driven environment where collaboration and innovation are prioritized. Employees benefit from a supportive culture that offers comprehensive health coverage, retirement matching, paid time off, and opportunities for career development. The position requires a quiet home workspace and high-speed internet, allowing for flexible remote work within the state.




