
The Guest Service Agent role operates within the Front Office department of a luxury hotel, reporting to the Front Desk Supervisor. This full-time position involves managing guest check-in and check-out processes, handling billing and payment verification, and resolving guest concerns to ensure high satisfaction. The agent is expected to anticipate guest needs, promote hotel amenities, and maintain accurate records using property management systems. The position appeals to those seeking a career in upscale hospitality where delivering personalized service and building brand loyalty are central. The role requires flexibility to work varied shifts, including weekends and holidays, and is performed on-site within a dynamic hotel environment.














