Guest Service Agent — Las Vegas, NV at JW Marriott

About the Role

As a Guest Service Agent at JW Marriott, you are the first and last impression for our guests. You will be responsible for greeting every guest with warmth, taking ownership of their issues to ensure a resolution, and fostering a culture of teamwork. Your mission is to anticipate guest needs, exceed expectations, and build brand loyalty by living the JW Marriott Core Values.

You will manage the full guest lifecycle, from efficient check-in and check-out processes to setting up accurate billing and verifying payment methods. This role requires proactive communication to follow up on requests and collaborate seamlessly with other departments to ensure a flawless experience. Whether handling high-profile VIP clientele or resolving complex complaints, you will uphold luxury service standards while adhering to all company, safety, and department policies.

Hiring Process

Candidates must possess a High School diploma or GED and have 1–2 years of experience in a front desk, concierge, or guest service role, preferably in a luxury or upscale hotel environment. Familiarity with Property Management Systems (PMS) such as Opera or Amadeus is required, along with proven experience in personalized service and cash handling.

Applicants must be able to read, write, and communicate effectively in English. Essential work cards, including a Health Card and TAM Card, are required for employment.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work location

Work model: On-site

317, Vista Glen Street, Angel Park Ranch, Angel Park Lindell, Las Vegas, Clark County, Nevada, 89145, United States

Las Vegas, Nevada

Key Responsibilities

check_circleManage guest check-in and check-out processes efficiently
check_circleSet up billing and verify payment methods in compliance with policies
check_circleComplete daily operational tasks including room assignments and cash reports
check_circleMaintain proactive communication with guests and resolve concerns promptly
check_circlePromote hotel services and amenities to enhance guest experience
check_circleCollaborate with other departments to ensure seamless service delivery

Requirements

verifiedHigh School diploma or GED
verified1–2 years in a front desk, concierge, or guest service role
verifiedFamiliarity with Property Management Systems (PMS) like Opera, Amadeus, or similar
verifiedExperience providing personalized service to high-profile or VIP clientele
verifiedStrong verbal and written communication skills
verifiedMultilingual ability is a plus
verifiedKnowledge of accurate cash handling, credit card processing, and reconciliation
verifiedBasic computer proficiency and knowledge of booking platforms
verifiedAbility to work varied shifts, weekends, and holidays
verifiedMust be able to read, write, and communicate effectively in English
verified

Nice to Have

Multilingual ability.

Skills, education and keywords

Skills: Opera, Amadeus, Property Management Systems, Cash Handling, Credit Card Processing, Reconciliation, Booking Platforms, English.

Education: High School diploma or GED required.

Frequently asked questions about Guest Service Agent - Full Time at JW Marriott

What does a Guest Service Agent - Full Time at JW Marriott do?expand_more

A Guest Service Agent - Full Time at JW Marriott is responsible for the following: Manage guest check-in and check-out processes efficiently; Set up billing and verify payment methods in compliance with policies; Complete daily operational tasks including room assignments and cash reports; and Maintain proactive communication with guests and resolve concerns promptly.

What are the requirements for this Guest Service Agent - Full Time role?expand_more

To qualify for the Guest Service Agent - Full Time at JW Marriott position, applicants should have: High School diploma or GED; 1–2 years in a front desk, concierge, or guest service role; Familiarity with Property Management Systems (PMS) like Opera, Amadeus, or similar; Experience providing personalized service to high-profile or VIP clientele; Strong verbal and written communication skills; and Multilingual ability is a plus.

Where is the Guest Service Agent - Full Time role at JW Marriott located?expand_more

Guest Service Agent - Full Time at JW Marriott is based in 317, Vista Glen Street, Angel Park Ranch, Angel Park Lindell, Las Vegas, Clark County, Nevada, 89145, United States. This is a on-site role.

Is this Guest Service Agent - Full Time job remote, hybrid, or on-site?expand_more

JW Marriott has listed this Guest Service Agent - Full Time role as on-site.

How much experience is required for this Guest Service Agent - Full Time role?expand_more

Guest Service Agent - Full Time at JW Marriott typically requires 1–2 years of relevant experience at the entry level level.

What skills do you need for the Guest Service Agent - Full Time role at JW Marriott?expand_more

Key skills for Guest Service Agent - Full Time at JW Marriott include Opera; Amadeus; Property Management Systems; Cash Handling; Credit Card Processing; Reconciliation; Booking Platforms; and English.

What education is required for Guest Service Agent - Full Time at JW Marriott?expand_more

Educational requirements for this role: High School diploma or GED required.

What category does the Guest Service Agent - Full Time role belong to?expand_more

Guest Service Agent - Full Time at JW Marriott is part of the hospitality & catering job category on Recrutus.

Guest Service Agent - Full Time