Call Center Agent
Not Disclosed•Full-TimeOn-site
location_onOn-site
About Langham Hospitality Group
Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising a family of distinctive brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG maintains a global footprint across Asia, Europe, North America, Australasia, and the Middle East.
About the Role
As a Call Center Agent for the Front Desk department at The Langham Huntington, Pasadena, you will serve as the voice of the hotel, handling incoming calls, emails, reservation inquiries, and guest requests with efficiency, courtesy, and professionalism. Your primary objective is to achieve maximum customer satisfaction while strictly adhering to Langham brand standards.
You will act as a central hub for guest needs, managing external and internal calls, screening inquiries, and routing callers to the appropriate extensions. This role requires deep knowledge of the hotel product, including room types, rate codes, dining menus, and local amenities. You will process reservations across various channels, handle billing inquiries, and coordinate with departments such as Housekeeping, Food and Beverage, and Engineering to fulfill special requests and resolve complaints.
Beyond daily operations, you will contribute to the hotel's culture by participating in CONNECT activities and supporting Corporate Social Responsibility (CSR) goals. You will also ensure compliance with environmental management policies, such as reducing, reusing, and recycling, to help the hotel meet its sustainability targets.
The Location
The Langham Huntington, Pasadena, is situated in the heart of an upscale residential neighborhood in Pasadena, California. The area is rich with historic gems, including Albert Einstein's former residence and famous film locations from Mad Men and Father of the Bride. Just up the street lies a vibrant shopping and entertainment district featuring theaters, boutiques, incredible restaurants, and world-class museums. The hotel is also a short drive from iconic local attractions such as the Rose Bowl stadium, The Huntington Library, Descanso Gardens, and the Kidspace Children's Museum.
Equal Opportunity
Langham Hospitality Group is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment, ensuring that all employees and applicants are treated with dignity and respect regardless of their background. We do not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Work location
On-site
Similar Job Opportunities
Skills, education and keywords
Skills: FCS, Opera, PBX, Outlook, Respak, Micros, Delphi, Synxis, Opentable, English.
Education: High school diploma preferred.
Frequently asked questions about Call Center Agent at Langham Hospitality Group
What does a Call Center Agent at Langham Hospitality Group do?expand_more
A Call Center Agent at Langham Hospitality Group is responsible for the following: Handle incoming calls, emails, and guest requests professionally to ensure customer satisfaction; Process reservation inquiries and update guest profiles using systems like Opera and ResPAK; Manage restaurant reservations and communicate dietary restrictions to F&B management; and Screen and route telephone calls while collecting essential information for guests.
What are the requirements for this Call Center Agent role?expand_more
To qualify for the Call Center Agent at Langham Hospitality Group position, applicants should have: High school diploma preferred; Fluent in English; Excellent communication skills; Basic mathematical functions; and Prior communications, reservations, hospitality, or computer experience preferred.
Where is the Call Center Agent role at Langham Hospitality Group located?expand_more
Call Center Agent at Langham Hospitality Group is based in On-site. This is a on-site role.