Reservations Agent
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About the Role
We are seeking a hospitality-focused and organized individual to join our team as a Reservations Agent. This position plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests.
As a Reservations Agent, you will be the first point of contact for many guests, responsible for performing guest services and administrative tasks that directly support the accomplishment of hotel revenue objectives. You will create and maintain an upscale and personalized pre-arrival process designed to improve the guest experience and maximize revenue. Your day will involve responding to incoming calls and emails with a prompt, friendly, and professional demeanor, providing detailed information about our rooms, rates, and services.
You will leverage your knowledge of our facilities, services, and local attractions to offer recommendations and up-sell room categories and hotel services. By collaborating with sales, housekeeping, and front desk teams, you will ensure guests receive exceptional service and that any issues are resolved in a timely manner. This role requires a sales-oriented mindset and the ability to multitask in a fast-paced environment to meet and exceed sales goals.
Work location
Work model: On-site
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleManage room availability and packages using the hotel reservation system
- check_circleHandle guest complaints and resolve challenging situations professionally
- check_circleProtect sensitive guest data and adhere to data privacy and security standards
- check_circlePerform switchboard duties and direct incoming calls as needed
- check_circleRespond to guest calls and emails regarding room reservations, rates, and services
- check_circleProcess reservations, modifications, and cancellations while explaining policies
- check_circleUpsell room categories and hotel services to maximize revenue
- check_circleCollaborate with housekeeping and front desk to ensure exceptional guest service
- check_circleMaintain accurate guest records, preferences, and payment information
- check_circleRun daily reports and complete assigned administrative task lists
Requirements
- verifiedBachelor's degree in hospitality management, business administration, or related field preferred
- verifiedAt least 2 years of experience in luxury hospitality industry as reservations agent
- verifiedExperience with Opera preferred
- verifiedProficiency in basic computer skills including scheduling
- verifiedFlexibility to work evenings, weekends, and holidays
Nice to Have
Bachelor's degree in hospitality management, business administration, or a related field. Experience with Opera.
