Host Usher
Not Disclosed•Part-TimeOn-site
location_onNorth Broadway, New Chinatown, Civic Center, Chinatown, Los Angeles, Los Angeles County, California, 90012, United States
About The Music Center
As Los Angeles' premier performing arts destination, The Music Center convenes artists, communities, and ideas to deepen the cultural lives of every resident in Los Angeles County. This non-profit arts organization operates with an annual budget of $80 million and manages $3 billion in county assets. The organization is divided into three main divisions: TMC Arts, TMC Ops, and TMC Business Services.
TMC Arts serves as the programming engine, presenting world-class dance, free and low-cost public concerts, and K–12 arts learning programs across four renowned theatres (Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre, and Mark Taper Forum), Jerry Moss Plaza, Gloria Molina Grand Park, and local schools. The Music Center is also home to four resident companies: Center Theatre Group, Los Angeles Master Chorale, LA Opera, and LA Phil.
About the Role
The Guest Services Host Usher is a vital part of the Guest Services Department, which ensures the safety and enjoyment of the guest experience. Reporting to the Guest Services Manager, you will welcome and assist guests in theater auditoriums, lecture halls, and outdoor spaces. Your presence helps create a welcoming atmosphere, guiding patrons through their journey from arrival to their seats.
In this role, you will be the first point of contact for many visitors, answering inquiries accurately and politely while managing ticket scanning and directing guest flow. You will also assist with special events in the Founders Rooms and provide support to senior individuals or guests with disabilities, including escorting them to their seats. Your work ensures a clean, safe, and organized environment for both employees and guests.
Hiring Process
Please note that incomplete submissions will not be considered. Applicants are encouraged to ensure all required information is provided before submitting their application.
Equal Opportunity
The Music Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
Work location
Work model: On-site
North Broadway, New Chinatown, Civic Center, Chinatown, Los Angeles, Los Angeles County, California, 90012, United States
Los Angeles, California
Key Responsibilities
- check_circleScan or tear tickets at theater entrances
- check_circleDirect paths of travel for guests attending events
- check_circleInspect theaters for safety hazards and report concerns
- check_circleOperate 2-way radios for communication
- check_circlePlace signage, stanchions, and program carts as needed
- check_circleAssist senior individuals or individuals with disabilities, including escorting to seats
- check_circleRespond to customer service issues with sensitivity and care
- check_circleGreet and assist guests in theater auditoriums, lecture halls, and outdoor spaces
Requirements
- verifiedHigh school diploma, GED, or equivalent preferred
- verifiedPrior customer service experience preferred
- verifiedMulti-lingual capabilities welcomed
Nice to Have
Prior customer service experience. Multi-lingual capabilities. High school diploma, GED, or equivalent.
