
This executive leadership role focuses on developing and optimizing digital and mail contact strategies for consumer collections at a major financial services firm. The VP leads a global team in designing data-driven communication plans for mobile, email, text, and letter channels while ensuring strict regulatory compliance and operational risk management. Key responsibilities include leveraging advanced analytics and AI to personalize customer engagement, managing the full lifecycle of strategy testing and implementation, and collaborating with cross-functional partners to drive process excellence. The position offers the appeal of working with next-generation technologies in an inclusive culture that values diverse voices and professional growth. The work arrangement provides flexibility with a hybrid model, allowing employees to work from home near a hub or in an office, with occasional travel required for business activities.








