Customer Success Consultant

About the Company

Shape a remarkable future with Southern Glazer's Wine and Spirits. As the preeminent wine and spirits distributor, we are not just one of Forbes' Top Private Companies; we are a family-owned business with deep roots dating back to 1933. We are proud of our well-earned positive reputation and continually achieve accolades for our outstanding workplace culture.

We take pride in creating an environment where people are valued, supported, and provided opportunities for growth and belonging. By joining us, you become part of a team that values excellence, innovation, and community. This is more than just a job—it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

About the Role

The Customer Success Consultant serves as the vital junction between the Customer Success team and National Accounts On-Premise customers. In this role, you will drive the overall communication, planning, and implementation of compliance and digital needs for these key accounts.

You will act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups. Your day-to-day involves establishing and developing quality customer relationships by delivering exceptional service, establishing rapport, and identifying needs that exceed expectations. You will work directly with customers to drive full compliance to beverage program mandates, including distribution and activations, while also understanding their digital needs to communicate future enhancements to our technical team.

This position requires acquiring in-depth industry and company knowledge to articulate product features, benefits, and pricing, making recommendations that include core and innovative products within compliance guidelines. You will handle large volumes of orders and inbound support calls for a variety of customers with unique needs, such as corporate versus franchisee dynamics. Success in this role demands the ability to work under time pressure, maintain accurate customer records, and resolve concerns efficiently with a positive and professional demeanor.

Hiring Process

If you are interested in joining our team, please submit your application through our careers portal. Our talent acquisition team will review your qualifications and reach out if your background aligns with the needs of this role.

Equal Opportunity Employer

Southern Glazer's Wine and Spirits is an Affirmative Action/EEO employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SGWS complies with all federal, state, and local laws concerning the consideration of a qualified applicant's arrest and/or criminal conviction records. We provide competitive compensation based on estimated performance level consistent with past relevant experience, knowledge, skills, abilities, and education. Unless otherwise expressly stated, any pay ranges posted are estimates and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com.