VP, Collections Digital & Mail Contact Strategy Leader
Not Disclosed•Full-TimeHybrid
location_on1973, Newport Boulevard, Costa Mesa, Orange County, California, 92627, United States
As the VP of Collections Digital and Letter Contact Strategy, you will lead the development and optimization of data-driven contact strategies for Synchrony's digital and letter channels. This role sits at the intersection of advanced analytics, statistical modeling, and deep domain expertise in consumer lending. You will oversee a global team of strategy analysts, driving superior business outcomes while ensuring strict regulatory compliance and operational risk management.
Your mission is to maximize collections performance by leveraging next-generation communication technologies, including mobile app notifications, RCS, and generative AI. You will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams to deliver top-tier results. From mapping customer journeys for written communications to implementing automation initiatives, you will ensure strategies remain agile and aligned with evolving customer behaviors and business goals.
At Synchrony, we are proud to offer flexibility. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events.
When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to have an award-winning culture for all.
Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas. If you require a reasonable accommodation to apply for a job or to perform your job due to a disability, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation regarding the application process or work procedures.
Work model: Hybrid
1973, Newport Boulevard, Costa Mesa, Orange County, California, 92627, United States
Costa Mesa, California
Master's degree in Business administration or quantitative field. Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams.
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Skills: Sas, SQL, Python, R, Microsoft Office, Word, Excel, Powerpoint, Outlook, Generative Ai.
Education: Bachelor's degree or 12+ years of equivalent experience; Master's degree preferred; High school diploma or equivalent required for eligibility.