VP, Collections Digital & Mail Contact Strategy Leader

About the Role

As the VP of Collections Digital and Letter Contact Strategy, you will lead the development and optimization of data-driven contact strategies for Synchrony's digital channels (mobile app, email, text) and letter communications. This role is pivotal in maximizing collections performance while ensuring strict regulatory compliance and operational risk management. You will oversee a global team of three strategy analysts, leveraging advanced analytics and statistical methods to drive superior business outcomes across secured and unsecured consumer portfolios.

The position sits at the intersection of strategy, technology, and customer experience. You will partner closely with Collections & Recovery Strategy, Operations, IT, Finance, and second-line defense teams (including Legal, Compliance, and Fair Lending) to deliver top-tier results. Your day-to-day involves mapping customer journeys for written communications, championing next-generation technologies like RCS and Text-to-Pay, and utilizing generative AI to personalize customer interactions and enhance predictive analytics.

Our Culture and Commitment

At Synchrony, we are building a future where everyone belongs, connects, and turns ideals into action. We foster an inclusive culture where individual skills, experience, and voices are not only heard but valued. More than 50% of our workforce participates in Employee Resource Groups (ERGs), creating a safe space where community and passion intersect to offer opportunities for learning and growth.

We are proud to have an award-winning culture and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Way of Working

We offer flexibility to support your work-life balance. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events.

Hiring Process and Application

To join our team, you must be eligible to work in the U.S. and satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. The onboarding process includes a drug test, background investigation, and fingerprint submission.

If you require a reasonable accommodation to apply for this role or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm CST, Monday to Friday). We are committed to providing accommodations such as changes to the application process, alternate document formats, or specialized equipment.

Please note that we will not sponsor individuals for employment visas for this position.