
This executive leadership role oversees digital and mail contact strategies for a global consumer finance team, focusing on optimizing collections performance through data-driven insights. The position involves managing a team of analysts to develop and implement communication strategies across mobile, email, text, and letter channels while ensuring strict regulatory compliance. Key responsibilities include leveraging advanced analytics and generative AI to personalize customer engagement, leading cross-functional partnerships with IT and legal teams, and driving automation initiatives to improve operational efficiency. The role offers the appeal of working with next-generation technologies in an inclusive culture that values diverse voices and professional growth. The position supports a hybrid work arrangement with flexibility to work from home near a designated hub, requiring occasional travel for business engagements.









