Front Desk Lead
Not Disclosed•Full-TimeOn-site
location_on198, South Church Street, Third Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Hyatt Place Charlotte Airport Tyvola Road is a business hotel designed to feel like a home away from home. Located near major local landmarks such as Bank of America Stadium, Spectrum Center, Carowinds, and the Billy Graham Library, our property offers guests spacious rooms with separate living and sleeping areas, free Wi-Fi, and amenities including an outdoor pool, 24-hour fitness center, complimentary shuttle service, and onsite dining.
The Front Desk Lead serves as the primary point of contact for complex guest inquiries and operational concerns, bridging the gap between guest satisfaction and team efficiency. This role is unique in that it combines leadership responsibilities with hands-on service; you will actively train new Front Desk Agents while simultaneously performing all standard agent duties, from greeting and registering guests to settling accounts and managing reservations.
In this position, you will ensure that every interaction reflects the friendly, service-oriented standards of Aimbridge Hospitality. You will be responsible for maintaining the smooth operation of the front desk, including managing the telephone switchboard, handling concierge requests, and resolving issues in real-time. The role requires a positive, upbeat personality capable of thriving in a high-pressure environment, solving problems quickly, and maintaining composure while delivering outstanding customer service.
Candidates interested in joining our team should apply directly through the official career portal. Please note that specific application deadlines may vary by location; for this posting, Colorado positions have a specific deadline listed in the original notice. Once hired into a full-time position, new team members become eligible for a competitive benefits package after an initial waiting period, which includes options for Daily Pay, medical/dental/vision coverage, disability insurance, paid time off, and a 401k retirement plan.
Work model: On-site
198, South Church Street, Third Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
College coursework in a related field. Experience in a hotel or related field, especially with leadership experience.
Skills: Basic Arithmetic Functions, Financial Information, Hotel Operator, Concierge Duties, Telephone Switchboard, Two-Way Radio, Emergency Procedures, Cash Handling, Room Reservations, Credit Policies.
Education: High School diploma or equivalent required.
