Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onPetfolk Veterinary & Urgent Care - Frisco, 4453, Main Street, Frisco, Denton County, Texas, 75034, United States
About the Role
As a Front Desk Agent, you are the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for greeting and registering guests, providing outstanding service throughout their visit, and settling accounts upon departure. This role is vital to maximizing room revenue and occupancy while ensuring a seamless experience from arrival to departure.
You will serve as a concierge, handling inquiries about hotel services, local attractions, dining, and transportation. Your day involves managing reservations, operating the telephone switchboard, and coordinating with various departments to ensure guest needs are met efficiently. Whether handling check-ins, resolving issues, or delivering packages, you will maintain a friendly, service-oriented demeanor and uphold the high standards of Avion Hospitality.
Team & Culture
We foster an enjoyable work environment where teamwork and clear communication are essential. You will work closely with associates across the hotel to anticipate and solve problems, ensuring safe and efficient operations. A positive and upbeat personality is key to creating a warm atmosphere for both guests and colleagues.
Application Instructions
Candidates should possess a high school diploma or equivalent, with college coursework in a related field being helpful. Experience in the hotel industry is preferred. Applicants must demonstrate the ability to multi-task, remain detail-oriented, and perform well in high-pressure situations. Familiarity with Microsoft Office and basic arithmetic is required.
Please note that this position requires a varied schedule, including evenings, nights, weekends, and holidays. Experience with Lightspeed PMS and Empower GXP systems is preferred.
Work location
Work model: On-site
Petfolk Veterinary & Urgent Care - Frisco, 4453, Main Street, Frisco, Denton County, Texas, 75034, United States
Frisco, Texas
Key Responsibilities
- check_circleGreet and welcome guests in a friendly and service-oriented manner
Similar Job Opportunities
Skills, education and keywords
Skills: Lightspeed PMS, Empower GXP, Microsoft Office Suite.
Education: High School diploma or equivalent required.
Frequently asked questions about Front Desk Agent at Avion Hospitality
What does a Front Desk Agent at Avion Hospitality do?expand_more
Day-to-day, the Front Desk Agent at Avion Hospitality will greet and welcome guests in a friendly and service-oriented manner; participate in emergency procedures and maintain safety standards throughout the hotel; manage telephone switchboard operations and handle guest messages and mail; and coordinate delivery of packages, luggage, and amenities to guests and meeting rooms.
What are the requirements for this Front Desk Agent role?expand_more
Avion Hospitality is looking for candidates who meet the following requirements: High School diploma or equivalent; Lightspeed PMS and Empower GXP systems experience preferred; Experience in a hotel or related field preferred; Operational knowledge of Microsoft Office suite; and Ability to work varied schedule including evenings, nights, weekends, and holidays.
Where is the Front Desk Agent role at Avion Hospitality located?expand_more
Front Desk Agent at Avion Hospitality is based in Petfolk Veterinary & Urgent Care - Frisco, 4453, Main Street, Frisco, Denton County, Texas, 75034, United States. This is a on-site role.