Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_onSouthwest Millikan Way, Downtown Beaverton, Central Beaverton, Beaverton, Washington County, Oregon, 97005, United States
About the Team
Join the growing team at Comfort Inn & Suites Beaverton - Portland West, a centrally located hotel dedicated to providing a welcoming and hospitable experience for every guest. As part of Dekha Prosperity, LLC, you will be a valued asset in maintaining the high standards of service that define our brand.
About the Role
We are seeking an engaging Front Desk Agent to serve as the face of our hotel. This role is essential for ensuring a seamless guest journey, from the moment they arrive to their departure. You will be responsible for greeting guests, managing reservations, and providing attentive service throughout their stay. The position offers a dynamic day-to-day environment where you will interact with guests and colleagues, handle inquiries about local attractions and hotel amenities, and ensure the front desk operates efficiently. Whether you are assisting with check-ins, managing the telephone switchboard, or delivering packages, your friendly demeanor and problem-solving skills will directly impact guest satisfaction.
Shifts & Training
Both AM (7:00 AM - 3:00 PM) and PM (3:00 PM - 11:00 PM) shifts are available. Comprehensive on-the-job training is provided to help you master the front desk computer system, brand standards, and emergency procedures.
Equal Opportunity
Dekha Prosperity, LLC is an at-will employer committed to diversity and inclusion. We consider qualified applicants regardless of background and provide reasonable accommodations to known physical or mental limitations of otherwise qualified associates with disabilities.
Work location
Work model: On-site
Southwest Millikan Way, Downtown Beaverton, Central Beaverton, Beaverton, Washington County, Oregon, 97005, United States
Beaverton, Oregon
Key Responsibilities
- check_circleOperate the telephone switchboard and manage guest communications
- check_circleHandle check-in and check-out procedures in a friendly and efficient manner
- check_circleLog and deliver packages, mail, and messages to guests and meeting rooms
- check_circleAssist guests with luggage, newspapers, and other requested amenities
- check_circleMaintain accurate knowledge of room rates, packages, and special promotions
- check_circleOperate front desk computer systems and maintain proper two-way radio etiquette
- check_circleAnswer guest inquiries regarding hotel services, facilities, and local attractions
- check_circleGreet and register guests upon arrival and settle accounts upon departure
- check_circleMake and modify room reservations while adhering to rate quoting scenarios
- check_circleCollaborate with hotel departments to ensure seamless guest service delivery
Requirements
- verifiedHigh School diploma or equivalent
- verifiedOperational knowledge of Microsoft Office suite
- verifiedAbility to work varied schedule including evenings, nights, weekends, and holidays
Nice to Have
College coursework in a related field. Experience in a hotel or a related field.
Benefits & Perks
check_circlePaid Time Off (PTO) per OR State requirementscheck_circlePaid Vacation after one year of servicecheck_circleMedical, Dental, and Vision insurance eligibilitycheck_circleChoice Hotels team member benefitscheck_circleChoice Hotels team member discount on stayscheck_circleOn-Site training modules
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Suite, Hotel Operator, Telephone Switchboard, Two-Way Radio.
Education: High School diploma or equivalent required.
Frequently asked questions about Front Desk Agent at Comfort Inn
What does a Front Desk Agent at Comfort Inn do?expand_more
A Front Desk Agent at Comfort Inn is responsible for the following: Operate the telephone switchboard and manage guest communications; Handle check-in and check-out procedures in a friendly and efficient manner; Log and deliver packages, mail, and messages to guests and meeting rooms; and Assist guests with luggage, newspapers, and other requested amenities.
What are the requirements for this Front Desk Agent role?expand_more
Comfort Inn is looking for candidates who meet the following requirements: High School diploma or equivalent; Operational knowledge of Microsoft Office suite; and Ability to work varied schedule including evenings, nights, weekends, and holidays.
Where is the Front Desk Agent role at Comfort Inn located?expand_more
Front Desk Agent at Comfort Inn is based in Southwest Millikan Way, Downtown Beaverton, Central Beaverton, Beaverton, Washington County, Oregon, 97005, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Comfort Inn has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Comfort Inn should have entry level.
What skills do you need for the Front Desk Agent role at Comfort Inn?expand_more
Key skills for Front Desk Agent at Comfort Inn include Microsoft Office Suite; Hotel Operator; Telephone Switchboard; and Two-Way Radio.
What education is required for Front Desk Agent at Comfort Inn?expand_more
Educational requirements for this role: High School diploma or equivalent required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Comfort Inn is part of the hospitality & catering job category on Recrutus.